Group/mass emails

Any discussions around the LDS Tools App on various mobile and electronic devices
tjcanova
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Group/mass emails

Postby tjcanova » Fri May 18, 2018 4:09 pm

On the "send message" tab on lds.org LCR under applications you can send a mass/group email to specific groups. In my case, I will use the example of sending an email to all EQ members . This send message tab only sends emails of those with an individual email entered on their profile, not to their household email address entered.
However, if you use the LDS tools app to send this mass email it sends it to the individual and household emails. Totally fine if the husband's email is the household email but not ideal if the wife's email is listed as household email. Same problem if RS is sending out a group email, etc.
So my question is.... Is there any way you can send a group/mass email to only individual email addresses and not to household email addresses using LDS tools app?

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sbradshaw
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Re: Group/mass emails

Postby sbradshaw » Thu May 24, 2018 10:53 am

I'm guessing that the programmers decided to do this because not everyone has an individual email address recorded. Maybe it would be better to use the individual email address if it's available, but fall back to the household email address for anyone who doesn't have an individual email address.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

jonesrk
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Re: Group/mass emails

Postby jonesrk » Thu May 24, 2018 3:47 pm

sbradshaw wrote:I'm guessing that the programmers decided to do this because not everyone has an individual email address recorded. Maybe it would be better to use the individual email address if it's available, but fall back to the household email address for anyone who doesn't have an individual email address.

We often don't fall back to the household email on purpose. Because these messages may be being sent to leaders it is not appropriate to fall back to the household email, which may be someone other than the leader thereby exposing information where it shouldn't be exposed.
Ryan Jones
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sbradshaw
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Re: Group/mass emails

Postby sbradshaw » Thu May 24, 2018 4:11 pm

That makes sense. I would recommend sending this as feedback ("Contact Us") in LDS Tools – it would be good to include the jonesrk's note above.
Samuel Bradshaw • If you desire to serve God, you are called to the work.

fzender
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Re: Group/mass emails

Postby fzender » Sat Aug 25, 2018 8:39 pm

jonesrk wrote:
sbradshaw wrote:I'm guessing that the programmers decided to do this because not everyone has an individual email address recorded. Maybe it would be better to use the individual email address if it's available, but fall back to the household email address for anyone who doesn't have an individual email address.

We often don't fall back to the household email on purpose. Because these messages may be being sent to leaders it is not appropriate to fall back to the household email, which may be someone other than the leader thereby exposing information where it shouldn't be exposed.


That makes sense, when I email the ward council it emails to the household email of our clerk rather than his individual email. Why does that happen?

miketorg
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Re: Group/mass emails

Postby miketorg » Thu Oct 11, 2018 8:38 am

What calling do you need to have to see the mass email option in lds.org LCR under applications?


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