Certificates not printing correctly?

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scottb4857
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Posts: 3
Joined: Sun Sep 04, 2016 10:29 am

Certificates not printing correctly?

#1

Post by scottb4857 »

Went to print a Aaronic Priesthood Ordination certificate and printing is incorrect. At first both the font and the spacing was incorrect. Restarted both computer and printer. Correct font now there, but now is cutting off the top of the characters on most of the lines. Windows 10 machine and Xerox Phase 3250 printer. Has been working fine previously in both MLS and LCR.
dave84067
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Joined: Wed Apr 12, 2017 10:19 pm

Re: Certificates not printing correctly?

#2

Post by dave84067 »

I am having a similar problem. Certificates have printed fine in the past but now the bold areas such as "Blessing" or the name are being cut off at the top. Any suggestions?
gwest
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Joined: Sun Nov 13, 2016 11:38 am

Re: Certificates not printing correctly?

#3

Post by gwest »

We are also having this problem with our Windows 7 computer. I was able to print it properly with my ipad. Are there fonts we need to download to get it print properly. It is cutting of the tops of the letters...
markarena
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Joined: Sun Apr 16, 2017 10:45 pm

Re: Certificates not printing correctly?

#4

Post by markarena »

Could be a browser issue. I was not having this problem when I would print certificates but the other clerk was. I realized that the other clerk was using the Firefox browser while I was Microsoft edge or explorer.

Sure enough when I log in to leadership and clerk resources and print a certificate in Firefox, I saw the printing issue. When I logged into lcr in Microsoft edge or explorer printing was normal.

So I believe the font cut off issue has to do with the browser you are using.

Marcus
russellhltn
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Re: Certificates not printing correctly?

#5

Post by russellhltn »

markarena wrote:So I believe the font cut off issue has to do with the browser you are using.
I wonder if zoom level could be a factor? Try Ctrl-zero to reset zoom to 100%. There's a number of oddities that can creep in when the zoom is not 100.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scottb4857
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Posts: 3
Joined: Sun Sep 04, 2016 10:29 am

Re: Certificates not printing correctly?

#6

Post by scottb4857 »

Tried the zoom level and auto-fit settings didn't help. But like markarena tried in Exlporer and worked fine. Was using Firefox due to Edge not being available with the account I log into the system with (and the fact that I dislike Explorer and would much rather be able to install Chrome). But either way workaround is there.
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