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Updating Children's records - Not showing up
Posted: Mon Feb 11, 2019 9:10 am
by alc88
There's a family in the ward wants there daughters record to be visible. If you look under "Household" she is not there. If you look under "Family" she is there. Her name is in standard text. Whereas her sisters name is a hyperlink where will bring you too her record. I don't know how to fix this and I am having difficulty finding a support phone number for LCR.
Re: Updating Children's records - Not showing up
Posted: Mon Feb 11, 2019 10:31 am
by russellhltn
alc88 wrote:If you look under "Household" she is not there. If you look under "Family" she is there. Her name is in standard text. Whereas her sisters name is a hyperlink where will bring you too her record.
You need to create the record. Someone recorded her on her parent's record, but failed to create a record.
I don't think you'll have a issue, but look over Handbook 1: 13.6.2 to make sure the permissions requirement is met.