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Outlook Calendar Sync--: 'The operation failed.'

Posted: Sat Jan 05, 2019 6:09 pm
by bigdamon14
I used the link provided by the church website to sync with Outlook. However the error that i receive is :
Task 'Internet Calendar Subscriptions' reported error (0x80004005) : 'The operation failed.'

The link, with personal info removed is "webcals://www.lds.org/church-calendar/services/lucrs/ical/subscribe/e92447991da2423bbf9**********". Anyone have any ideas. By the way the link it gives me for Gmail works just fine.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Sat Jan 05, 2019 6:16 pm
by russellhltn
I think it's the same link, isn't it? Note that there is a 9 minute throttling limit. Once you use the link, it won't work for nine minutes. Note that 9 minutes for all of your devices, not per device. Set your sync frequency accordingly.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Sat Jan 05, 2019 6:29 pm
by bigdamon14
Problem is that the link doesn't work at all. The error, according to Microsoft, means that the link is bad. Timing doesn't matter as it it doesn't try to sync an invalid link.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Sat Jan 05, 2019 7:33 pm
by russellhltn
bigdamon14 wrote:The error, according to Microsoft, means that the link is bad.


Doing a Google on the error message, it appears that it can be a number of things, not just a bad link.

However, I suspect there may be a problem with the calendar server as my attempt to use the link in a browser results in the lds "Out of Service" message.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Sun Jan 06, 2019 1:05 pm
by s.sunke
Same problem here. Using the link in Outlook results in the error message.
However, I can add the link in Google Calendar or on an iOS Device and it works just fine there.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Sun Jan 06, 2019 11:20 pm
by russellhltn
russellhltn wrote:However, I suspect there may be a problem with the calendar server as my attempt to use the link in a browser results in the lds "Out of Service" message.


Interesting. I used the link in Chrome but under a different "user" and it worked fine. (downloaded an ics file) Something odd about that chrome user.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Mon Jan 07, 2019 6:27 am
by s.sunke
russellhltn wrote:
russellhltn wrote:However, I suspect there may be a problem with the calendar server as my attempt to use the link in a browser results in the lds "Out of Service" message.


Interesting. I used the link in Chrome but under a different "user" and it worked fine. (downloaded an ics file) Something odd about that chrome user.


In Firefox I end up on outofservice.lds.org all the time. In Chrome/Edge one call every 9min works -> subsequent calls end up in an empty page.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Mon Jan 07, 2019 9:34 am
by dcosby
I have a feeling this may be related to some recent changes with outlook and accepted types of encryption, maybe the calendar server is using an older version?

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Mon Jan 07, 2019 10:31 am
by russellhltn
You might try posting the http verson of the link into Outlook. It appears the purpose of using the webcal is to make the OS ask what you want to use to open it with.

Re: Outlook Calendar Sync--: 'The operation failed.'

Posted: Mon Jan 07, 2019 1:21 pm
by s.sunke
Just did some testing with Outlook, my webserver and an ICS file. Seems that Outlook (2013 32bit) tries to open the file twice for one sync attempt:
Outlook-ICS1.png
(8.49 KiB) Not downloaded yet

Outlook-ICS2.png
(15.98 KiB) Not downloaded yet


Would it be possible to temporarily remove the 9min throttling limit for testing, so we can rule out Outlook's "double-tap" as the reason for the problem?