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reference download not working

Posted: Sun Aug 28, 2016 9:56 am
by okamisan
In the general conference talks, when you click on the reference and the download icon is next to the reference, it never downloads.

Re: reference download not working

Posted: Sun Aug 28, 2016 8:00 pm
by carsonm
Just to clarify, are you using a Windows 10 mobile, or a Window phone 8.1 smartphone? Also, are you using the Gospel Library or the Gospel Library Beta version? (Both are currently version 2.x) Can you attach a screen capture of what this looks like? My guess is that reference needs to be downloaded from within Gospel Library first.

Re: reference download not working

Posted: Tue Aug 30, 2016 5:19 pm
by ToManyLetters
In the general conference talks, when you click on the reference and the download icon is next to the reference, it never downloads.

I'm not able to reproduce this issue. Is there a specific talk or session that you're encountering this problem? We've seen, for example, that the October 2007 conference is pretty much broken content, but that's not something we're able to fix as app developers. The internal content team will have to fix that particular issue.

My guess is that reference needs to be downloaded from within Gospel Library first.

This shouldn't be an issue--if he's having this problem in the Windows app and it's not related to content, it'd be an app bug and something we need to look at fixing. Gospel Library for Windows' reference pane recognizes when a piece of content isn't downloaded and indicates as such with a downward-facing arrow. If you tap that content, it is supposed to download it for you (then remove the arrow). Tapping it again should then open the reference.