Content failed to download

[dellellison]

My wife and I are also having this issue now with the latest update. We have Samsung android phones.
How do we get the app developers to take a look at this and fit it?

[lajackson]

Another post reports that the content servers went down again this morning (Thursday) and that they should be back up within an hour.

[garyknelson]

Just updated to 4.1.1.8 and I found that I cannot download from the scriptures and Jesus Christ sections. Other than that I can see and download almost everything else. My wife updated her phone (same device and build) 3 weeks ago and does not have a problem. I've deleted the cache and the data and uninstalled the app 3 times over the last two days. Any Suggestions? Is there a problem with the server?

Android 5.0.1 on Galaxy S4

[sbradshaw]

Just updated to 4.1.1.8 and I too could not download any content. My wife updated her phone (same device and build) 3 weeks ago and does not have a problem. I've deleted the cache and the data and uninstalled the app 3 times over the last two days. Any Suggestions.

Android 5.0.1 on Galaxy S4

This isn't an app problem, it's a content problem – in this case, deleting and reinstalling the app won't make a difference. The content should be back up on the server shortly (some of the content is already back).

[robertkennethsmith]

Both my wife & I are seeing "Failed to download []" - Note, nothing in the braces. So that's like, 'I tried to download nothing and couldn't'. This seems to have just recently started. I also deleted the Gospel Lib App and re-installed it just before this when it came up with the 'blue moving line' for about an hour and refused to do anything else. So I'm guessing this is a glitch in a new release that will - hopefully - soon be addressed, by someone.

[xphile1998]

Same thing for me. I've also done the uninstall/reinstall thing and no luck. I'm working from an Amazon Kindle Fire 7 (7th gen). I've even gone through and removed individual titles and tried syncing and still getting the same error. Hoping not to have delete all my titles and install them one by one.

Doesn't look like we've discovered the solution or cause yet?

[sbradshaw]

The "Failed to download []" message will be fixed in an update to the Gospel Library app, either this week or next. In this case, it is in fact an app problem, not content. It has been fixed for beta users already, if you're on the beta for Gospel Library.