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Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Wed Aug 09, 2017 3:09 pm
by sbradshaw
flavioprado wrote:I have the same problem, please can someone from the support give an answer?

There are several issues on this thread, going all the way back to 2012 (many of the issues have been fixed). Which issue are you seeing?

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Wed Aug 09, 2017 3:48 pm
by eblood66
flavioprado wrote:I have the same problem, please can someone from the support give an answer?

Note that this forum is just user-to-user help. To get official support you need to use the feedback link in the app itself.

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Thu Jan 18, 2018 12:56 pm
by PODiedrichSr
The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Tue Jan 30, 2018 12:42 pm
by jorban
I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Tue Jan 30, 2018 1:15 pm
by russellhltn
jorban wrote:I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

I'd suggest reading Supported Android versions for Gospel Library. I suspect your friend is running an old version of the software.

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Tue May 22, 2018 7:58 pm
by tanchr
Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Thu May 24, 2018 7:56 am
by sbradshaw
PODiedrichSr wrote:The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?

What version of Windows does your phone have?
For the Kindle, what version of the app are you running (you can check in the app's Settings)? Are you running low on space on the device?
In the meantime, the scriptures and other materials are also available at https://www.lds.org/languages/eng/lib

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Thu May 24, 2018 7:58 am
by sbradshaw
tanchr wrote:Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

Make sure you're running the latest version of Gospel Library (currently 4.4.2, which was released on May 15th):
https://play.google.com/store/apps/details?id=org.lds.ldssa

Also, make sure you have the latest version of Google Play Services installed:
https://play.google.com/store/apps/details?id=com.google.android.gms

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Wed Nov 28, 2018 4:18 pm
by RickBulow1974
Am having a hafd time logging into the Gospel Library on my phone. It says I am not verified. I had changed my password a few times on LDS.org and then inputted the same data into the Gospel Library and it still says I am not verified.

Re: Common issues and troubleshooting for Gospel Library for Android

Posted: Fri Nov 30, 2018 12:41 am
by kkeller65
Aarrggghhhh.
Very frustrated by the search feature in LDS gospel library.
Used to list scriptures in each volume of scripture, OR, NT, BoM, D&C
Now there is no difference between the ALL and the Scripture feature.

I can't find anything

Please bring back the old search.

Please, i'm begging you