Search found 176 matches

by jirp
Tue Jan 15, 2019 9:16 am
Forum: General Discussions
Topic: member login/ contact global service center
Replies: 7
Views: 254

Re: member login/ contact global service center

We finally got through to global service center. It took nearly an hour on hold to get through and 3 1/2 hours trying over all. Yes he is a temple worker. He drives 120 miles each way to work at the temple at least 2 days a week and he is doing something with scheduling temple works besides. I do fi...
by jirp
Mon Jan 14, 2019 1:30 pm
Forum: General Discussions
Topic: member login/ contact global service center
Replies: 7
Views: 254

member login/ contact global service center

I have a member who's login is messed up. It gives a message that makes it sound like he is an employee. It then says to contact global service center. He has been unable to reach them for a week and asked for help. He keeps getting hold music or being told to call back during business. So I am tryi...
by jirp
Sun Aug 12, 2018 1:03 pm
Forum: Meetinghouse Internet
Topic: identifying problems
Replies: 5
Views: 538

identifying problems

Yet again today there was a long stretch where the church websites were unavailable if a login was required. Go to log in for LCR, the seminary site, directory or maps and the login screen freezes and eventually the message website down for maintenance appears. This problem usually happens roughly b...
by jirp
Sun Aug 12, 2018 10:56 am
Forum: Maps
Topic: Ward Maps
Replies: 157
Views: 73040

Re: Ward Maps

We are trying to provide an emergency preparedness map for our ward to show household member locations. This works for most but some do not work. For example we have 8 households in a trailer park which live on different streets inside the trailer park. The household address all start with 2021 Mah...
by jirp
Mon Jul 23, 2018 9:11 pm
Forum: Getting Started for New Clerks
Topic: Advice for Moving Records
Replies: 10
Views: 2773

Re: Advice for Moving Records

I had decent luck with a web site called Spokeo about 5 years ago. We paid for just 3 months and worked hard to try all the unknown names. It got lots of null results and old results and names that there were simply to many options for but it also solved about a dozen that weren't working any other ...
by jirp
Sun Jul 01, 2018 2:10 pm
Forum: LDS.org Website
Topic: Scheduled maintenance closings
Replies: 3
Views: 413

Re: Scheduled maintenance closings

Another question on roughly the same topic. Is the shutting down of functions like directory, ward maps etc on Sunday for maintenance an indication of system overload or are they actually doing system maintenance on Sun? It is the day I most use those functions typically so I really would like to su...
by jirp
Sun Jul 01, 2018 2:04 pm
Forum: Leader and Clerk Resources
Topic: LCR access for person with 2 callings
Replies: 3
Views: 245

Re: LCR access for person with 2 callings

There is a yellow box in the center just below the LCR menu choices that lets you change callings. I have 2 callings with radically different permissions. The user with multiple callings clicks the down carat(down arrow) at the end of the yellow box and they can change what calling LCR uses for perm...
by jirp
Wed Apr 25, 2018 8:38 pm
Forum: MLS Support, Help, and Feedback
Topic: MLS does not load
Replies: 7
Views: 665

Re: MLS does not load

russellhltn wrote:Download MLS and install on top of the existing. If that doesn't work, I think you'll have to call support on Monday.



Be aware you need to be able to call church headquarters to do this. You have to reset the security token for MLS with any install before you can use it.
by jirp
Thu Apr 05, 2018 4:03 pm
Forum: Getting Started for New Clerks
Topic: Advice for Moving Records
Replies: 10
Views: 2773

Re: Advice for Moving Records

This is one of the toughest parts of being clerk. In some wards you get good help from the ward council. But in normal wards you will get very little help and most of it will come from the RS. Just keep trying. There are several ways to do this. Asking for help, talking to individual leaders,(best l...
by jirp
Sun Aug 20, 2017 3:12 pm
Forum: Meetinghouse Internet
Topic: 3rd party software
Replies: 2
Views: 688

3rd party software

Found out today that our firewall is blocking the ability to download software as well as updates including things like Open Office and Libre Office that the church has told us to use on the family history computers but I can get to it on the clerk's computer Is this true for everyone? Glitch or lik...

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