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by lajackson
Sat Feb 16, 2019 10:39 am
Forum: LDS Account
Topic: LDS tools does not Sync in my new Android phone
Replies: 16
Views: 256

Re: LDS tools does not Sync in my new Android phone

forrestjmckinney wrote:Anybody have a fix?

Not yet. The developers have been working all week on the problem and have not yet discovered how to solve the issue. It may well be more than just something in the app code, since the app interfaces with a number of different services.
by lajackson
Sat Feb 16, 2019 10:35 am
Forum: Android LDS Tools
Topic: SOLUTION: LDS directory services are unavailable
Replies: 5
Views: 237

Re: SOLUTION: LDS directory services are unavailable

There is a problem with the LDS Tools for Android sync function that is being worked. Unfortunately, there is no estimated fix time.
by lajackson
Fri Feb 15, 2019 12:25 pm
Forum: Android LDS Tools
Topic: LDS Tools not working after latest update
Replies: 9
Views: 213

Re: LDS Tools not working after latest update

When I sent feedback through the app, it went to LDSToolsSupport@ldschurch.org which should work if you cannot send feedback through the app. There should be a file on your phone called SyncError.log that would be helpful as well if you are able to send it. But using the feedback link in the app als...
by lajackson
Fri Feb 15, 2019 12:19 pm
Forum: Android LDS Tools
Topic: LDS Tools won't complete syncing
Replies: 13
Views: 225

Re: LDS Tools won't complete syncing

LynnGreene wrote:This is a huge problem and needs tech help right away.

Trust me, this problem has the full attention of the folks at Church headquarters who are trying to solve the problem.
by lajackson
Fri Feb 15, 2019 12:14 pm
Forum: LDS Tools
Topic: LDS Tools sync down 2019-02-10
Replies: 19
Views: 270

Re: LDS Tools sync down 2019-02-10

Any ideas? Only one. Be as patient as you are able. They know about the problem. Apparently they are having trouble isolating it. It is likely a combination of several different systems that are supposed to be working together but are not cooperating. They know that leaders are having problems and ...
by lajackson
Fri Feb 15, 2019 7:59 am
Forum: General Discussions
Topic: Information?
Replies: 2
Views: 75

Re: Information?

I know for certain that they are actively working this problem. Whatever the problem is, it does seem to be eluding them. It becomes frustrating to lose capability after we become so used to relying on it. I also know that those working the problem are aware of the theories that have been presented ...
by lajackson
Fri Feb 15, 2019 7:55 am
Forum: Android LDS Tools
Topic: LDS Tools won't complete syncing
Replies: 13
Views: 225

Re: LDS Tools won't complete syncing

My LDS tools doesnt sync either. I have an Android 8 and I tried uninstalling and reinstalling the LDS tools and it still won't sync. If it is calling related (which I doubt it) I am a relief society president and need access to this information. I know that they are actively working on the problem...
by lajackson
Wed Feb 13, 2019 7:44 am
Forum: Local Unit Finance
Topic: Clerk and Bishopric member verification step
Replies: 9
Views: 320

Re: Clerk and Bishopric member verification step

darpatty1 wrote:I need to sign this quarters financial report

The last time I needed to do this, the clerk printed out the signature page and he and I signed it. And it was a monthly report.

Has the process changed?
by lajackson
Tue Feb 12, 2019 7:23 pm
Forum: LDS Tools
Topic: LDS Tools sync down 2019-02-10
Replies: 19
Views: 270

Re: LDS Tools sync down 2019-02-10

See my post in the Android topic. LDS Tools Android is consistently crashing early during the sync attempt.
by lajackson
Tue Feb 12, 2019 6:56 pm
Forum: LDS Account
Topic: LDS tools does not Sync in my new Android phone
Replies: 16
Views: 256

Re: LDS tools does not Sync in my new Android phone

In view of all the commotion, I just tried to sync. My last sync was Feb 3. I cannot sync. LDS Tools keeps crashing. I tried to send feedback but I am not sure the app worked long enough to get it there. None of the remedial steps suggested in this and other topics has worked. New Moto G6 and LDS To...

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