Search found 30 matches

by gpetersen-p40
Sun Jul 11, 2010 10:28 am
Forum: MLS Support, Help, and Feedback
Topic: MLS 3.2 Log Off Error
Replies: 1
Views: 915

MLS 3.2 Log Off Error

One of my wards reported that since upgrading to MLS 3.2 they receive an error when logging off of MLS. An error box opens and after you select OK a blank window opens and hangs. MLS never exits. I was forced to use Task Manager to terminate the program. Another window then opens that says "javaw.ex...
by gpetersen-p40
Sun Jan 31, 2010 10:55 pm
Forum: Clerk Computers
Topic: New Security Software
Replies: 33
Views: 7118

If you know what Symantec product (not the Church licensed Symantec Security Suite) was previously installed you can go to Symantec's support site for instructions and uninstall utilities. I have the original retail box but since I have already uninstalled it from the computer I don't know how far ...
by gpetersen-p40
Sun Jan 31, 2010 8:35 pm
Forum: Clerk Computers
Topic: New Security Software
Replies: 33
Views: 7118

Sophos won't install

Has anyone experienced a situation where Sophos will not install? It initially failed with an error message saying it couldn't uninstall Symantic. At this point, I discovered that the Symantic that had been loaded on the admin computer was some purchased software installed by a prior STS. Even thoug...
by gpetersen-p40
Tue Dec 01, 2009 7:58 pm
Forum: Local Unit Finance
Topic: Adding spouse to donation account
Replies: 9
Views: 1846

It is the second merge that did you in. Her record did not have any donations. When you merged his record with hers (the second merge) the record is associated with her donor number (which did not have any donations). All you need to do is to associate the donor record with his membership number and...
by gpetersen-p40
Tue Dec 01, 2009 7:51 pm
Forum: Local Unit Finance
Topic: New Audit Forms
Replies: 6
Views: 2317

Even if you have a duplex printer? When I tried it several versions ago, MLS used its own print routine when printing the audit forms which did not allow for duplex printing. I think you should be able to print it as a PDF file using CutePDF, then print the PDF file using a duplex printer in Windows.
by gpetersen-p40
Thu Oct 01, 2009 6:34 pm
Forum: MLS Support, Help, and Feedback
Topic: check won't transmit
Replies: 5
Views: 1490

check won't transmit

Before I call support tomorrow I thought I would ask if anyone has ever had a problem with a check that won't transmit. This check was written on August 23, 2009. There have been many "send and receives" done since then. Every time the clerk logs off, the screen displays an error message stating the...
by gpetersen-p40
Sat Dec 13, 2008 5:19 pm
Forum: MLS Support, Help, and Feedback
Topic: MLS 2.9.2 Released
Replies: 9
Views: 2450

Thanks for all of your input. I didn't feel good about my original download and downloaded MLS 2.9.2 using another PC. All of the the installs I did today went off without a hitch. Thanks again for your help.
by gpetersen-p40
Fri Dec 12, 2008 10:32 pm
Forum: MLS Support, Help, and Feedback
Topic: MLS 2.9.2 Released
Replies: 9
Views: 2450

I am experiencing problems in downloading MLS 2.9.2. The download window (Vista) reports the download at 99% complete and never finishes. The file is supposed to be 87.7 MB, but my downloaded file is actually reporting 89.873 MB. The program seems to install ok, but since I am trying it on a Vista m...
by gpetersen-p40
Sun Dec 07, 2008 9:04 pm
Forum: Local Unit Finance
Topic: Donations
Replies: 3
Views: 1065

Since all tithing goes to Church Headquarters, there is no need to try to correct this. Have the donor provide the "wrong" ward with her current address and they will mail the 2008 Tax Statement to her.
by gpetersen-p40
Thu Nov 06, 2008 11:18 pm
Forum: MLS Support, Help, and Feedback
Topic: MLS Test Data
Replies: 22
Views: 3786

Normally, no one should have access to the MLS download site except the STS. Of course it isn't difficult to come up with the user name and password. Not difficult is an understatement since every advance notification of an MLS release is sent to each ward computer with instructions as to where to ...

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