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Clerks are usually involved in the maintenance of photocopiers, including arranging for repairs, purchasing supplies, and coordinating replacements.
Prior to 2005, copiers were generally leased by the Church under a program where all maintenance, including replacement of toner and drums, was handled by a third-party vendor. Paper was the only cost borne by local units.
Beginning in 2005, with a transition period scheduled to last through 2008, the Church is purchasing copiers. The copiers are inventoried by the local Facilities Management group; maintenance is handled by a third party under contract with the Church; consumables such as paper, toner, and drums are purchased by the local unit.
Maintenance, support and supplies
For copiers on the new purchased copier program, clerks can order supplies or arrange for maintenance by calling 800-537-7192; an interactive phone menu will connect you to the right department. In some cases, you will be connected to a third party (such as Xerox or Staples), but the person answering the phone will know that you reached them through the Church.
(In the United Kingdom please contact your Facilities Manager regarding photocopier issues)
For all issues, you should know the manufacturer and model number. For maintenance, you should be prepared with the serial number.
Frequently asked questions
The LDS Copier Administration Department maintains a forum on LDSTech called FAQs for Local Unit Copier Program.
The LDSTech Forum also contains a companion forum for asking copier questions. This forum is monitored by the LDS Copier Administration Department.
- The ordering of new, replacement, and out of warranty copiers is handled by the Facilities Manager.
- Description of Photocopier Transition Program
Connecting to meetinghouse network
If a photocopier has the capability to function as a network printer, it may be connected to the network following the procedure and guidelines for connecting a photocopier to meetinghouse network.