Giving feedback (LDS Music for iOS)
Our goal is to make LDS Music for iOS as useful and enjoyable as possible.
We are in constant need of feedback from anyone who wants to help out.
How to give feedback
Giving feedback to the LDS Music for iOS team is a two-step process:
- Go to Settings and choose "Send Feedback." This will open a new email pre-addressed to us. You will have the option to attach a screenshot.
- Describe the problem in the email and send it.
All feedback will be reviewed by the support team and issues will be addressed by the developers.
What should I report?
- Typos in the content (collection titles, text of hymns, incorrect punctuation)
- Localization problems (mistranslated buttons, menus, or titles)
- Bugs in the program (menus not working, titles not displaying, app crashing, etc.)
- Any other suggestions or comments
Notes for support team members
Feedback that is emailed from within the app automatically creates a ticket in FogBugz titled "Feedback". From there it can be replied to or kept track of until the issue has been addressed or added to the proper queue. The attached screenshot and footer are a helpful reference to go along with the user's description.
The idea of the footer is to extract any additional data about the Application state that will help the people receiving the report. At present it includes the App version, iOS version, device type, and a list of the names of the viewControllers on the navigation controllers in the app, including the language setting for the tabBarController. As you add features to the app, you should enhance this code to include any specific data that would help when getting feedback from the new view.
Here is an example of the footer that's automatically attached to feedback emails:
LDS Music Staging 1.5 (build 1239) iOS 6.1.3 on iPhone 4 (GSM) TabBarController Language: en Navigation Stack: 1: SongsViewController
Here is another example:
LDS Music Staging 1.5 (build 1240) iOS 6.1.3 on iPad 4 (WiFi) TabBarController Language: en Navigation Stack: 1: PlaylistsViewController 2: PlaylistSongsViewController 1st Modal View: PlaylistAddSongsViewController PlaylistAddSongsViewController Language: pt Navigation Stack: 1: AuthorsViewController
LDS Music Staging 1.5 (build 1240) iOS 6.1.3 on iPad 4 (WiFi) TabBarController Language: en Navigation Stack: 1: PlaylistsViewController 2: PlaylistSongsViewController 3: ItemViewController Hymns-EN-45 (Lead Me into Life Eternal, Hymns, 45)