Get started with Personal Video Conferencing
All content on this page is moving to clerksupport.lds.org under the Meetinghouse Technology topic. This page will be deleted at the end of October.
This page helps you get started with Personal Video Conferencing.
Create an Account
To create a PVC account, go to the PVC home page. Click on "Request an Account" at the bottom of the page.
On the next page, enter your LDS Account credentials. If you do not have an LDS Account, click on "Register for an LDS Account."
If you hold one of the authorized leadership positions or are a member of the LDS workforce, you will be automatically authorized. You will see a welcome page, and then return to the PVC home page.
At this point, re-enter your LDS Account credentials. The first time you log in, the system will begin a short download of the Vidyo Desktop Client. Follow the prompts through installation. Enter your credentials one last time, and you're ready to use the system.
For a complete listing, please see system requirements on the requirements page.
Some key points about equipment setup:
- Wired connection to the Internet is always preferred over wireless.
- Make sure your PC is plugged into AC power when using PVC. CPU performance is usually lower when on battery, which will negatively affect PVC performance.
- Built-in cameras on laptops will work okay. However, USB webcams (we prefer Logitech) give a much higher-quality picture, with better lighting auto-adjustments.
- Using the built-in mic and the built-in speakers on a laptop is not recommended. Built-in mics are generally of poor quality, and using the mic and speakers together will create echo for everyone else on your PVC call.
Instead, the following audio devices or combinations are recommended:
- USB headset
- USB speakerphone
- Microphone on a webcam plus earbuds
What is echo cancellation?
This is a concept that is important to understand when making a call through your computer. Within PVC, you have the option to select what devices you will use for your microphone and also your speaker. Selecting the right devices will significantly affect the audio quality of the call.
We've all experienced echo before. Perhaps you've heard it on a cell phone call, when you hear your own voice coming back to you. On a computer, if you select the built-in microphone and speakers, when someone else in your PVC meeting talks, their voice comes out of your speaker, gets picked up by your microphone, and gets sent right back to them. It makes for an unpleasant call. Ironically, you will think everything is just fine because everyone else sounds okay to you, but you are the one creating the problem for the other participants!
There are three ways to solve this problem:
- Choose devices that won't allow your microphone to pick up the speaker audio. One example would be selecting the microphone on a webcam along with earbuds plugged into the headphone jack on your computer. The mic is not able to pick up the speaker audio from the earbuds because it's isolated and not loud enough.
- Obtain a device that has echo cancellation technology built in. An example would be the ClearOne Chat 50 - even though the microphone and speaker are right next to each other on the device, it can prevent the far-side participant's voice from echoing.
- Use the echo cancellation technology built into PVC. To turn it on, go to Configuration (right-click on the Vidyo icon in your system tray or click the gear wheel within the video client during a call), click on Devices, and check the "Echo Cancellation" box.
We have tested a variety of webcams and audio devices, and the most effective ones are listed below. There are many other devices that will work, but these are the ones that will generally deliver the best results.
|Built-in camera||Laptops||Convenient choice but low picture & lighting quality|
|Logitech C310||Windows||Less-expensive 720p HD webcam with microphone & auto-adjusting lighting technology|
|Logitech C525||Windows||Mid-range 720p HD webcam with microphone & auto-adjusting lighting technology|
|Logitech C910||Windows & Mac||Excellent 1080p HD webcam with dual microphones & auto-adjusting lighting technology|
|Logitech C920||Windows||Excellent 1080p webcam. Features on-board H.264 processor that offloads video processing; however, our testing has not shown that it makes a difference with PVC. The C910 will likely deliver the same results for less money.|
|Built-in mic & speakers||We do not recommend using built-in audio. If you simply have no other choice, at least be sure to check "Echo cancellation" in the PVC client under Configuration / Devices.|
|Logitech webcam mic + ear buds||An inexpensive yet effective option. The Logitech webcams have very good built-in microphones; combine that with earbuds plugged into the headphone jack on your PC.|
|Logitech ClearChat Comfort USB Headset||Less-expensive USB headset with boom microphone - good choice for one participant|
|ClearOne Chat 50||USB speakerphone with microphone & speaker, echo & noise cancellation - good choice for one participant or small groups|
|ClearOne Chat 150||USB speakerphone with 3 microphones & speaker, echo & noise cancellation - good choice for medium-sized groups|
|ClearOne ChatAttach 150||2 daisy-chained USB speakerphones with 3 microphones & speaker on each unit, echo & noise cancellation - good choice for larger groups|
Places to purchase
This equipment can be purchased at nearly any electronics retailer. Church HQ does not fund the purchase of webcams and audio devices for ecclesiastical leaders' use. Local units decide how to fund these purchases.
We have established a purchasing relationship with a reseller located in Salt Lake City. They offer a special discounted price for the Church on the ClearOne Chat USB speakerphones, which should be the best price you will find, and they can ship internationally. They can also provide Logitech equipment; however, you may easily find that equipment locally at similar prices, so feel free to shop around.
Reseller for ClearOne Chat & Logitech products: