Working with Names from Around the World Print E-mail
Written by Cindy Conlin   
Tuesday, 09 June 2009

One of the first steps in building global software is to recognize that many assumptions Americans often hold about how people’s names work are not universally true. Much of the software used by the Church use people’s names, and we’ve found an amazing amount of diversity in the name-related traditions of different cultures. Can you distinguish fact from fiction in the name myths?

Myth 1:

The concepts “first name” and “last name” are consistent across cultures. 

False. In America, we use the Western name order, and so Americans instinctively know that the last name in George Timothy Clooney is also the family name. By contrast, several other cultures place names in the Eastern order, always listing the family name first. For example, the Chinese will always use Jacki Chan’s Chinese name in the order “Chan Kong Sang”, and they know that the first name “Chan” is the family name.

As a result, if you label name fields in your global software with the position-based terms FirstName and LastName, you may not get what you expect.

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What Does Quality Feel Like Online? Print E-mail
Written by Chris Mayfield   
Thursday, 04 June 2009

When you shut the door of a new BMW, you hear a gratifyingly solid-sounding thump. It feels good to pick up a small, unassuming digital camera, only to find that it is surprisingly sturdy and heavy. Many companies who make physical objects use fine materials and many other techniques to give their products a sense of quality and craftsmanship.

In a world of cheap plastic and sloppy details, I’ve noticed that the feel of a nicely handcrafted object brings me much gratification—and sometimes even endears an object to me. This realization has made me wonder, “What is the Web equivalent?”

The Web’s expansion has exploded. In fact, over the last ten years, the number of Web sites has grown from a few million to somewhere around 150 million. With so many new Web sites being created daily, it becomes difficult for people who are involved in creating Web sites to find and identify a quality Web experience. It’s easy for our Web experience expectations to become low.

Even though a Web site isn’t something you can pick up and feel, there are many effective ways you can create the feeling of quality. The following attributes are just a few of the tips and tricks that I have found that work together to give a Web site that feeling of quality.

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Employee Spotlight: Amy Quintanal Print E-mail
Written by Cassie McDaniel   
Tuesday, 02 June 2009

QuestionAmy Quintanal

What do you do at the Church?


I am the portfolio analyst for the Human Resource and other operations portfolios within the Information and Communications Systems Department.


What role do you think program management plays in the Church organization?


Program management acts as a liaison between ICS and other Church departments. We are able to build relationships with our customers to understand their needs and provide solutions to help them achieve their goals.


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Extensible Markup Language (XML) Print E-mail
Written by Travis Foxley   
Thursday, 28 May 2009

Over the past decade, search has been revolutionized by companies like Google, Yahoo, and Microsoft. Today, it is uncommon to go to a Web site that does not contain a search box. Search efficiency and accuracy greatly affect the user’s experience. The Church has a lot of wonderful content that we want the public to have easy access to.

On a few of our recent projects, we have leveraged new tools that are proving to be very beneficial to our content-driven Web sites. With the large amounts of content that are created and stored on Church Web sites, it has become apparent that using proprietary content management not only restricts us from having free access to our content, but also wastes time and money.

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The Mormon Messages Channel on YouTube Print E-mail
Written by Tom Johnson   
Tuesday, 26 May 2009

You may have seen a few Church videos on YouTube, but did you know the Church has an official channel on YouTube called Mormon Messages? The Mormon Messages Channel features regular, fresh videos produced by the Church’s Audiovisual (AV) Department, posted each Friday. Each video lasts about three minutes and focuses on a single message communicated in an engaging way.

The small AV team that creates these videos puts them together without much time—usually in few days with a crew of only two or three people. They often have to shoot new video to match the message they want to convey. For example, for the Easter video of Elder Holland, two members of the AV crew went to Utah Lake to capture video of a shoreline for a scene depicting the Sea of Galilee.

Most videos receive about twenty thousand hits, but the Elder Holland video had nearly 500,000 hits. The video was promoted on and sent out to Church employees, who were encouraged to view and share it. As the views of the video increased, the video’s popularity rating increased as well, making it the number one viral video on the Internet for 48 hours.

More popular videos rise to the top of searches and related videos lists, as well as trends lists and other rankings, leading to more views. In this way, the views and popularity feed on themselves—the more views a video gets, the more popular it becomes. And the more popular it becomes, the more views it gets.

Jonathan Nelson, manager of the AV team that creates these videos, says they try to make the videos engaging for a YouTube audience. To do so, they focus on a single message to keep it brief, and pull together the right audio and video content to match the speaker’s message. The result can be a powerful, mesmerizing experience that motivates viewers to keep watching.

The Mormon Messages Channel does have challenges because of the way YouTube currently works. When you watch a video today, you’re presented with videos that have similar themes. This Related Videos section poses challenges because some listed videos contain anti-Mormon or inappropriate content, but they are pulled in because of keyword matches with the video’s meta tags.

Jonathan says the number of these unwanted Related Videos will decrease over time as the Church pushes out more videos on YouTube. Right now the Mormon Messages Channel site has about 25 videos (since its start in late January 2009). But already many of the videos that appear in the Related Videos section are Church-produced videos.

Besides influencing the Related Videos list, one of Jonathan’s goals is to increase coordination with other groups, such as the Missionary and Curriculum Departments, to ensure they target the right message at the right time without overlapping or duplicating efforts. The various departments can build on similar themes to share resources and information for their individual purposes and campaigns.

Because YouTube makes it easy to embed and share videos across a variety of platforms, these videos put powerful missionary tools in the hands of Church members across the world, allowing them to embed the videos on their blogs and link to them on Twitter or Facebook.

In a sense, these videos are an electronic form of pass-along cards, geared toward a video-driven audience and perfect for social media sharing. Additionally, members and non-members can engage in discussions through comment threads directly below each video.

More than just missionary tools, though, the Mormon Messages Channel provides an engaging media outlet for the Brethren to send a message in a powerful, inspiring way, reaching Church members across the world.

To view the latest videos on the Mormon Messages Channel, go to

Design Patterns Print E-mail
Written by Mark Tebbs   
Tuesday, 19 May 2009

Software has been written and rewritten to solve the same problems, in a number of programming languages. In an effort to reprocess solutions to commonly occurring problems, design patterns were created. Design patterns provide a way to reuse experience rather than creating new code. Design patterns are simple ways to use proven experience to create higher quality software, regardless of the programming language.

Design patterns fall into four categories: creational, structural, behavioral, and concurrency. Five examples of design patterns include:

  • Adapter
  • A design pattern that allows one system to adapt to another system that is not compatible without changing the interface of either system


    Client Interface = new Adaptor(Old Interface)Enumeration enumeration = hashtable.elements();
    Iterator itr = new EnumerationAdaptor(enumeration);

    Calls made on the Iterator object will be translated to the Enumeration object.


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The Evolution of the Church's IT Department Print E-mail
Written by Tom Johnson   
Friday, 15 May 2009

Length: 24 min
Download MP3

In a recent poll on podcasts, at least 25% of you reported that you listen to podcasts more than twice a week. Because of this interest, we thought we should expand our content to include podcasts (in addition to article posts).

For those new to podcasting, podcasts are audio shows that you can download to your MP3 player and listen on the go, usually while you’re driving or exercising. Podcasts allow you to listen to content relevant to your niche interests -- at the exact time and location you want to listen.

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Automation of the Information Technology Infrastructure Library Using IT Service Management Suites Print E-mail
Written by John Irwin   
Tuesday, 12 May 2009

What Is Information Technology Infrastructure Library (ITIL)?

IT service management (ITSM), a discipline for managing information technology (IT) systems, evolved naturally as IT services required support. At first, IT focused mainly on application development. To incorporate the benefit of these new technologies, the focus then shifted to delivering the created applications as part of a larger offering, supporting the business.

The help desk was developed to help people as they used IT serve services in their business. The U.K. government embarked on a project to discover and document how industries approached service management, thus creating the Information Technology Infrastructure Library (ITIL), containing over 40 books about ITSM. In 2004, Version 2 of ITIL was created, releasing nine books that bridged the gap between technology and business with a strong focus on the processes that effectively serve the business customer (see Figure 1).

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Teaching an Old Dog New Technologies Print E-mail
Written by Aimee Smith   
Thursday, 07 May 2009

Fetching the paper was once a useful and impressive skill for a dog to have. To keep pace with technology, though, Fido now needs to be able to get online, create a registration, subscribe to a news feed, and download a podcast. Fido has his work cut out for him—as do we—to keep pace with the increasingly diverse and complex technologies available. We must not only maintain our current service levels, but remain as appealing to our customers as that new puppy in the window. The trick is to identify and manage the gaps between the technologies we have, the technologies we are developing, and technology trends.
Old dogs have been trained until we are comfortable with them and they meet our needs. Working with old dogs is like working with old technologies and platforms. They require an investment in time and resources to ensure that the environments are operationally efficient, that we have skilled staff, and that documented processes are utilized by those who build and maintain the applications running on these environments. We develop a good relationship with old dogs; we know what to expect, and we understand what we can deliver through these environments.

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FamilySearch Facebook App Developer Wanted Print E-mail
Written by Cassie McDaniel   
Tuesday, 05 May 2009

FamilySearch is searching for a volunteer developer to help create a Facebook application that will read the FamilySearch API. This individual will work with FamilySearch in discussing, designing, and developing the application. Anyone who has experience creating Facebook applications and is interested in this project is encouraged to contact Gordon Clarke by phone at 801-240-0770 or by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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