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New FamilySeach resources inaccessible behind Church firewalls?!

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New FamilySeach resources inaccessible behind Church firewalls?!

#1Postby jglanfield » Mon Sep 26, 2011 8:38 am

We just had the new Church firewall installed in our stake center. Since it blocks YouTube, our FH center can no longer access sites such as:

http://www.youtube.com/user/familysearch

Another site they are having trouble with is the resource videos at the bottom of this page:

https://www.familysearch.org/civil-war

Any suggestions?
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#2Postby aebrown » Mon Sep 26, 2011 10:49 am

jglanfield wrote:We just had the new Church firewall installed in our stake center. Since it blocks YouTube, our FH center can no longer access sites such as:

http://www.youtube.com/user/familysearch


That's the problem with YouTube being blocked -- some content will not be available, even if it is clean, helpful content. My guess is that FamilySearch will eventually provide that content on other unblocked servers, but they haven't had time to make adjustments yet since the firewall filtering policy was changed to block YouTube.

jglanfield wrote:Another site they are having trouble with is the resource videos at the bottom of this page:

https://www.familysearch.org/civil-war


As near as I can tell, that issue has nothing to do with the firewall. There are 7 videos there, and videos 1, 2, 3, and 5 all work fine. The links for 4, 6, and 7 are broken right now and won't work no matter what firewall you have. I've reported these broken links.
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#3Postby KenRichins » Mon Sep 26, 2011 10:52 am

The FHC videos are available by accessing the FHC portal then using the training link at the bottom.
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#4Postby jglanfield » Tue Sep 27, 2011 3:45 pm

KenRichins wrote:The FHC videos are available by accessing the FHC portal then using the training link at the bottom.


Where is the FHC portal?
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#5Postby jglanfield » Tue Sep 27, 2011 3:48 pm

jglanfield wrote:Where is the FHC portal?


Nevermind... found it.
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#6Postby aebrown » Tue Sep 27, 2011 7:33 pm

aebrown wrote:As near as I can tell, that issue has nothing to do with the firewall. There are 7 videos there, and videos 1, 2, 3, and 5 all work fine. The links for 4, 6, and 7 are broken right now and won't work no matter what firewall you have. I've reported these broken links.


All the links for the 7 videos work correctly now.
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#7Postby jglanfield » Thu Sep 29, 2011 9:04 am

Does the FH portal contain all of the videos that are on the youtube resource channel?
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#8Postby KenRichins » Thu Sep 29, 2011 9:33 am

no, only the Family History videos, The others can be found at lds.org/media
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#9Postby jglanfield » Thu Sep 29, 2011 9:39 am

lds.org/media redirects to newsroom.lds.org.

And the specific youtube channel I'm wondering about is this one here: http://www.youtube.com/user/familysearch

Can those videos be found elsewhere?

Thanks!
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#10Postby KenRichins » Thu Sep 29, 2011 9:40 am

try familysearch.org under training in the help Center
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