Personal Information in Member Tools App is Blank
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- New Member
- Posts: 1
- Joined: Sun Jan 14, 2024 10:06 am
Personal Information in Member Tools App is Blank
I am able to log in to the Member Tools app on my phone but there is no information listed in it anymore-no directory, personal information, reports, etc. I can see this information online on the Church's website. How can I remedy this so I can have this information on the app on my phone again?
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- Community Administrator
- Posts: 34518
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Personal Information in Member Tools App is Blank
Sunday is not a great day for syncing information due to server load.
You should have an option to refresh or reload the information.
You should have an option to refresh or reload the information.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
- Posts: 2652
- Joined: Sun May 09, 2010 9:16 pm
- Location: Washington, USA
Re: Personal Information in Member Tools App is Blank
If a sync fails, unpredictable results can happen (everything from random missing details to nothing in the database). Syncing the data again on a day other than Sunday should fix a sync failure.
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- Community Moderators
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- Location: USA, TX
Re: Personal Information in Member Tools App is Blank
While a sync only updates changed or new data, a data refresh will reset all data and download the most current data, including some data structures. In Android Member Tools the manual Refresh Data is in Settings and just below the Temple Recommend Expiration Reminder. The same thing is done by signing out of and then back into Member Tools. And as russellhltn stated, the best day is some other day than Sunday.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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- Senior Member
- Posts: 1099
- Joined: Sun Oct 30, 2016 10:42 pm
- Location: Michigan
Re: Personal Information in Member Tools App is Blank
Which is why I regularly sign out and back on. I've been burned a few times by assuming what I saw in Member Tools was accurate, making a comment to a leader about the need to update something, then finding out it was "just me"unpredictable results can happen (everything from random missing details...)