File download failed

Discussions about using and improving the new FamilySearch online application.
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kcook345
New Member
Posts: 1
Joined: Fri Apr 20, 2012 6:26 pm

File download failed

#1

Post by kcook345 »

When I try running the FamilySearch Indexing application, I get an update box, then message in the details that indicates "File download failed".

Happening on two computers.

How do I fix this?

-kc
danpass
Senior Member
Posts: 514
Joined: Wed Jan 24, 2007 5:38 pm
Location: Oregon City, OR
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#2

Post by danpass »

kcook345 wrote:When I try running the FamilySearch Indexing application, I get an update box, then message in the details that indicates "File download failed".

Happening on two computers.

How do I fix this?

-kc

I just checked and had no problem loading the application, completing and submitting a batch. Try again and if you continue to have problems, you should call FamilySearch Support.
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