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MLS Blanked

Discussions around using and interfacing with the Church MLS program.

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MLS Blanked

#1Postby macgeek » Sun Mar 04, 2012 8:52 am

We came into the office today (Bettendorf Ward, Davenport, IA Stake) to find there are zero users (admin or otherwise) and zero member records on our MLS. We would like to restore from our backups, but without any users, we can't get into MLS at all. Is there anyone who can offer help today?
macgeek
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#2Postby stevecinhou » Sun Mar 04, 2012 10:28 am

We have the same problem this morning - all accounts gone and not able to log in. Any help would be greatly appreciated.
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#3Postby macgeek » Sun Mar 04, 2012 10:44 am

stevecinhou wrote:We have the same problem this morning - all accounts gone and not able to log in. Any help would be greatly appreciated.


Thank Heavenly Father for the clout of Stake Presidents. We received help from somone who was on-call, but he told us the solution could also be found at the LDS Tech Wiki :

http://tech.lds.org/wiki/MLS_troubleshooting

Specifically, you are looking for this link :

http://tech.lds.org/wiki/Lost_User_Names

Follow the instructions there, and you should be good to go.
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