When I need to help wards, I go to them, have them login with their accounnt, and then I proceed to teach them how to use the system. Though there will be some upfront headaches, I believe doing it this way (not just fixing issues for the wards, but showing them how to resolve their own issues) will encourage more people to take an active role in the progress of their wards/stakes. And when I teach them, I try very hard to do like the handbooks, and provide "the right amount of structure without regimenting every detail." (Elder Uchtdorf
at the latest Worldwide Leadership Training)
I agree it would be convenient to see how wards are using the tools. But, I wonder if people at the ward level will take more of an interest in fixing the problem when they realize they're up for bat - they've got to step up to the plate and play their hearts out. They can't just defer to stake leaders. In my case, I was called as both Stake Website Administrator and
Stake Assistant Clerk because they didn't want me to just manage the online tools for the stake, but teach and show the wards how to use those tools. I understand that's me, and my perspective, and your priesthood leaders might say something different. I'm cool with that. I just thought I'd share my perspective on these tools. This post is not intended to offend or flame, nor start a flame war. I'm just sharing.
Of course, I'm also in Utah, where physically going to the disparate wards to teach them is not an issue. For stakes with more remote wards, I'd probably use Google+ Hangout and have the other person I'm teaching share their screen with me as I walk them through how to use the system and diagnose their problems. There are other ways, that'd just be my preferred method.
I've met with people in Germany on Google+ Hangout, and I think it would work very well for this use-case.