Unauthorized?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Post Reply
zaneclark
Senior Member
Posts: 1269
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:
Contact zaneclark

Unauthorized?

#1

Post by zaneclark »

I was helping a member today set up an LDS Account. Everything went smoothly, she was able to sign in and her name appeared at the top of the page, but when trying to open the directory, a screen came up saying she was unauthorized to open the page. The same happened with each item in the tools menu. I have never had this happen where you can sign in ok but not be allowed to see any tools.... Any idea on a remedy?
Top
jdlessley
Community Moderators
Posts: 9923
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

#2

Post by jdlessley »

That is strange. Is she certain she entered her MRN to create a member account. I don't know whether or not a non-member LDS Account would allow you to sign in to LDS.org. Just for surety I would have her check to see if she has entered her MRN.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Top
russellhltn
Community Administrator
Posts: 34499
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#3

Post by russellhltn »

jdlessley wrote:That is strange. Is she certain she entered her MRN to create a member account. I don't know whether or not a non-member LDS Account would allow you to sign in to LDS.org. Just for surety I would have her check to see if she has entered her MRN.

Sign in to lds.org, yes. Non-members can use the scripture marking tools. But they won't be able to use any of the "ward" tools like directory or calendar. I'll bet she didn't enter her MRN.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Top
zaneclark
Senior Member
Posts: 1269
Joined: Thu Jan 24, 2008 4:34 pm
Location: Las Vegas, NV
Contact:
Contact zaneclark

#4

Post by zaneclark »

That was it..she was entered as a non-member. The only link I could open under tools was Account Settings and it noted that she was entered as a non-member but gave the option to easily change this. Evidently non-members do have a limited access to the Tools menu... Thank you both for your fast response....
Top
Post Reply

Return to “Church Account”