Hi.
One of our auditors have lost his username and password.
He does not remember the e-mail he used to create his account.
What can be done?
Auditor lost his username and password
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- New Member
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- Joined: Sun Feb 06, 2011 3:43 pm
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- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
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I'm assuming that this is an LDS Account. He should go to ldsaccount.lds.org and click the "Can't sign in" button. It will step him though the process necessary to recover the account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 8
- Joined: Sun Feb 06, 2011 3:43 pm
-
- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
What exactly happened? There is a point where you can send in the problem for resolution.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 8
- Joined: Sun Feb 06, 2011 3:43 pm
He forgot his username and password from his lds account.
He forgot the e-mail used to create the account, so, he can't ask for a password change.
Maybe with his member's number would be possible to change the e-mail...
I have not seem this option on his account, although I have seem this option in other member's lds account.
He forgot the e-mail used to create the account, so, he can't ask for a password change.
Maybe with his member's number would be possible to change the e-mail...
I have not seem this option on his account, although I have seem this option in other member's lds account.
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- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
You might want to read this thread. It goes through the process in some detail. But it also uncovered that the procedure for his account didn't work the same.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.