Strange message about Finances; Unable to use finances

trs790 · #1

Hey all,

I am the ward clerk for a brand new ward that was just created. When I click on "enter donations" in MLS, I get a popup window with the following message:

"the MLS finance functionality is temporarily unavailable while Church headquarters switches your unit to the new finance system.

...

you will be notified when the finance system is again available"

Has anyone else ever gotten this message and did it resolve itself? Thanks!

russellhltn · #2

When you say "just created" as in this Sunday will be your first Sunday to use MLS? I'm thinking that the setup of your ward may not be complete. It's too late to do anything about it now. If it doesn't resolve itself by Monday, you can call Local Unit Support to see if there's a problem.

crislapi · #3

I agree with russellHltn. It sounds like you got ahead of headquarters. It takes a while for a new unit to be set up in all the systems and it would appear they have not set you up in the financial system yet. Out of curiosity, have you received your new deposit slips and endorsement stamp yet?

trs790 · #4

Thanks everyone for the help, yeah that Sunday was the first Sunday using MLS. I called headquarters and they had to queue a "unlock" file. After I did a send and receive it unlocked finances. Oddly enough I had already received deposit slips and the stamp, but headquarters hadn't unlocked MLS yet.

KenRichins · #5

They can not unlock the MLS until the computer is running MLS and the STS has contacted them and asked for the activation (unlock). I have that done when I install MLS or a new computer.

russellhltn · #6

KenRichins wrote:They can not unlock the MLS until the computer is running MLS and the STS has contacted them and asked for the activation (unlock). I have that done when I install MLS or a new computer.

I think that's something different. What you describe sound like the security feature that comes into play if you have to do a massive rebuild or move computers and it affects the communication. I'd expect security it to already be "reset" for a brand-new unit.