Edit member phone number online
-
- New Member
- Posts: 6
- Joined: Fri Sep 09, 2011 11:55 am
Edit member phone number online
Can a member of bishopric edit member phone number in lds.org. I tried to do so online but received message number had to be in digits, + or spaces. No combination of digits, etc, would save.
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Any member can edit his or her own household profile. In addition, bishopric members, stake presidencies, and clerks can edit household profiles in their units.dscatdan1 wrote:Can a member of bishopric edit member phone number in lds.org. I tried to do so online but received message number had to be in digits, + or spaces. No combination of digits, etc, would save.
If you can edit the profile of some other member in your ward, then you indeed have the necessary permissions to edit phone numbers. The problem you seem to be reporting has to do with the format of the particular number you are entering.
What exactly are you entering? Change all the digits to 5 or obscure the details in some other way, so that there will be no privacy concerns. For example if you are trying to enter "(800) 555-1212" then in your reply type "(555) 555-5555". That way we might be able to see what is wrong. Have you tried just pure digits, such as "1234567890"? That should work, no matter what.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
I thought from your first message that you were a bishopric member. Now it appears that you are a ward website administrator. If so, that makes a big difference. Ward website administrators cannot change profile information in the directory. See this post.dscatdan1 wrote:I have tried all combinations, including just numbers, and tried entering 555-555-5555. When I try to save I get message that only digits, + and space are allowed. I have access since I am administrator for calendar.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
-
- New Member
- Posts: 6
- Joined: Fri Sep 09, 2011 11:55 am
aebrown wrote:I thought from your first message that you were a bishopric member. Now it appears that you are a ward website administrator. If so, that makes a big difference. Ward website administrators cannot change profile information in the directory. See this post.
I am member of bishopric and am responsible for scheduling our building via the calendar. Sorry if I used wrong term. For example, I have access to Leader Resources. I tried to edit member profile and include area code and got the message I described.
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Thanks for clearing that up. I think I understand your situation now, but I can't explain why you are getting the error message. Here's what I can do as an assistant stake clerk, and what you should be able to do as a bishopric member as well:dscatdan1 wrote:I am member of bishopric and am responsible for scheduling our building via the calendar. Sorry if I used wrong term. For example, I have access to Leader Resources. I tried to edit member profile and include area code and got the message I described.
- Go to the Directory (lds.org > Tools > Directory or directly to http://lds.org/directory)
- Sign in with your LDS Account
- In the Households list, click on a household name.
- The selected household's profile will appear on the right.
- Click the Edit Profile link
- The Edit panel will appear on the right, with a Household Information section followed by the Household Members section.
- Click in any of the Phone fields
- Enter a number that consists purely of digits, e.g., 8005551212 (some other characters are possible, such as hyphens or parentheses or spaces, but let's keep this as simple as possible)
- Click the Save Changes button at the bottom.
If I understand you correctly, you're saying that you get that popup about "Only digits..." even when you enter a number with pure digits. Is that correct?
If so, perhaps there is something strange happening with your browser. What browser are you using? What operating system? Have you tried this from another computer, such as your ward's administrative computer? Can other bishopric members successfully make such edits?
Questions that can benefit the larger community should be asked in a public forum, not a private message.
-
- Community Administrator
- Posts: 34490
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
dscatdan1 wrote:I tried to do so online but received message number had to be in digits, + or spaces. No combination of digits, etc, would save.
Is it doing this only with that one particular member you are trying to save, or is it doing it for everyone? I'm wondering if the message is being triggered by some other field(s) other then the one your editing.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 6
- Joined: Fri Sep 09, 2011 11:55 am
I have tried editing the home phone numbers of several members of the ward by adding the area code. I use only numbers. When I try to save, I get the message re digits. I have attempted to do this on my ipad2 and on my PC running windows XP via IE.RussellHltn wrote:Is it doing this only with that one particular member you are trying to save, or is it doing it for everyone? I'm wondering if the message is being triggered by some other field(s) other then the one your editing.
-
- New Member
- Posts: 6
- Joined: Fri Sep 09, 2011 11:55 am
I am able to make changes in the MLS at the computer at church. In the MLS I have added phone numbers without a problem. We do not have internet access at church.aebrown wrote:If so, perhaps there is something strange happening with your browser. What browser are you using? What operating system? Have you tried this from another computer, such as your ward's administrative computer? Can other bishopric members successfully make such edits?
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
Although it's good that you can make changes in MLS, that really has no bearing on the question of editing phone numbers in the Directory on lds.org.dscatdan1 wrote:I am able to make changes in the MLS at the computer at church. In the MLS I have added phone numbers without a problem. We do not have internet access at church.
My suggestion to try the ward's administrative computer was just one possibility. The point of my suggestion was that you try editing a phone number on the Directory from another computer. That will help eliminate a set of possible problems. To help narrow this down, I would suggest that you:
- Try the same operation on another computer
- Edit a different household
- Ask someone else (who has similar permissions, such as your ward clerk or another bishopric member) to try the same thing.
Questions that can benefit the larger community should be asked in a public forum, not a private message.