Hi,
Whenever I try to access the Directory (as well as the Calendar), nothing comes up. I've seen that some people have had the problem that they see only themselves, but I don't even see myself. I've checked with my roommates, and they are all able to pull up without problems the ward/stake directory and calendar. So any ideas about what the problem is?
Directory Not Working
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- Community Administrator
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Have you tried to go to Classic? I'm wondering if your records are in limbo somewhere.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- aebrown
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jdennis27 wrote:Whenever I try to access the Directory (as well as the Calendar), nothing comes up. I've seen that some people have had the problem that they see only themselves, but I don't even see myself. I've checked with my roommates, and they are all able to pull up without problems the ward/stake directory and calendar. So any ideas about what the problem is?
There are a variety of possibilities. Here are some troubleshooting steps you might try:
- Use a roommate's computer to login using your LDS Account. That will help you understand if the problem is with your computer/browser, or if it is related to your LDS Account login or membership record linkage.
- Make sure that when your roommates look at the Directory, they see you. That will assure you your records are properly in the ward.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
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- New Member
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I am also getting There were no search results found
I am using Firefox 5 on a Windows 7.
I have seen the directory before, it was working fine (previous browser, Firefox 3). I have checked with internet explorer 8, it is not working there either.
I have not moved in the last 18 months. I can see the leaders of my ward, but not the members. On the left it shows my stake and ward just fine, allows me to choose "households" but then gives the error There were no search results found. I can see my own details just fine.
edit: By the way, the original site directory still works fine, it's just the new directory that isn't.
I have seen the directory before, it was working fine (previous browser, Firefox 3). I have checked with internet explorer 8, it is not working there either.
I have not moved in the last 18 months. I can see the leaders of my ward, but not the members. On the left it shows my stake and ward just fine, allows me to choose "households" but then gives the error There were no search results found. I can see my own details just fine.
edit: By the way, the original site directory still works fine, it's just the new directory that isn't.
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- Community Moderators
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It is working fine for me on Windows XP with IE8 and administrator rights. Haven't checked using a regular member rights.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?