Can't send text messages to certain contacts

jssmith88 · #1

It seems that Ward Tools makes a distinction between 'home' and 'mobile' numbers: if it is a 'mobile' number, there is an option to send a text message to that number. If it is a 'home' number, there is not. The problem is that many phone numbers are listed as 'home' when they should be mobile. Does anyone know how this is determined and how to fix it? I am an assistant ward clerk and have access to MLS if needed.
I do not have this problem with the Android version of Ward Tools.
Thank you in advance.

russellhltn · #2

I'll guess that "home" is the household number and "cell" is the individual number in MLS.

jssmith88 · #3

That sounds likely; the people who I can't text only have household info and no individual. This is a singles ward, so we've been putting everything under 'household' for the sake of directories, etc. Is there any downside in putting the same info for both household and individual in such a case?

aebrown · #4

jssmith88 wrote:That sounds likely; the people who I can't text only have household info and no individual. This is a singles ward, so we've been putting everything under 'household' for the sake of directories, etc. Is there any downside in putting the same info for both household and individual in such a case?

There's not really any downside to having the phone number (or email address) in both household and individual fields. There are some reports and places on lds.org where both pieces of information are displayed, so it's a bit redundant, but that's a minor issue. If you're willing to do the extra work to put the info both places, then it sounds like the benefit for the mobile apps may well be worth the effort.

jssmith88 · #5

I will give it a try and see how it goes. Thank you all for your help.