Sending multiple notifications for single event.

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
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danyelchiland
New Member
Posts: 2
Joined: Tue Apr 12, 2011 12:43 pm

Sending multiple notifications for single event.

#1

Post by danyelchiland »

The calendar notification system sent out 3 e-notifications for a single calendar event recently. I've not had this problem before and am unable to find any reason for the occurrence. If it's not a bug, any suggestion to prevent that from happening?

Thank you!
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russellhltn
Community Administrator
Posts: 34487
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#2

Post by russellhltn »

Is this is the same thing you posted in the Deleted changed event gets emailed thread?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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kyleq
Member
Posts: 288
Joined: Mon Aug 16, 2010 2:28 pm
Location: US

#3

Post by kyleq »

With the 1.6.7 release of the calendar that went out yesterday we addressed a problem with multiple messages and incorrect data being sent out in reminders. This problem should be resolved.
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00kyle
New Member
Posts: 1
Joined: Tue May 03, 2011 9:15 pm

#4

Post by 00kyle »

I am not sure this has been fixed. Today a notification was duplicated 19 times to the subscribers and 17 times to the author of the event. I noticed the notification is indicated as coming from the event author. Could the issue be on the authors mail client (outlook or whatever software resending a message that has been reported to have failed but indeed has been sent) or does the outgoing notification even ever go through the authors mail client?
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teuscher
New Member
Posts: 30
Joined: Tue May 10, 2011 10:03 pm

#5

Post by teuscher »

I had the same problem today. 50 identical emails were blasted to all calendar subscribers. The emails continued every 2 minutes until I deleted the calendar entry. The email was supposed to be sent 1 day prior to the activity. The emails began exactly 24 hours before the activity ... but continued for almost 2 hours until I could get to a computer to delete the event.

On another activity the emails are supposed to be sent out 2 days prior to the activity, but instead they are delivered 15 minutes prior to the activity.

There appears to be an issue with the email reminder feature.
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