Donations Not getting Transfered

sjstringham · #1

I now have three sets of donations batches that have not been removed from my accounts. Meaning, I show the tithing, Fast Offerings, etc. figures as having a positive balance in my income and expense report. I sent a message to SLC about it, and they said to just retransmit. I have done this multiple times. Still, they show up.

These three batches are not contiguous. Meaning, there are batches between them that have transmitted successfully and have a transfer recorded against them.

Has anybody else seen this as well?

btigert · #2

I have the same problem, they show as "Sent" but have not "Cleared". I have four starting from 31 Oct 10. They also show up on the statements as a problem. I called and sent messages to Finance and was told to "Resend" the batches. Nothing has worked, guess I need to call.