I am posting this because when they called me with the problem I looked here first to see if there was a similar problem that had been resolved before I went to the local unit and didn’t find anything. So hope this may help someone else if they are encountering a similar problem.
Just as a side note. This was the only unit in the stake that I didn’t personally go and update from .3 to .4. The clerk in that ward was the previous stake tech specialist, and told me he would run the update that day (2 weeks ago). Moral of the story… I can't neglect my calling even if I thought someone would do it.
