"Reseting" User Accounts for LUWS
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- New Member
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"Reseting" User Accounts for LUWS
A few times I've been approached by members of the ward who are not able to successfully login to their account on the Ward Website. They receive a message saying basically to contact their ward website adminstrator to have their account reset. As an administrator, nowhere do I see this option and nowhere in all the available FAQs or Help topics does it arise.
I've been able to fix at least one person's problem by disabling their account, saving, then re-enabling their account, and re-saving. Is this the recommended method? It surprises me that something in the system tells users to ask the admin to do something that is no documented for the admin, or even hinted at in the adminstrator options.
Am I doing this correctly? Is there a better way?
I've been able to fix at least one person's problem by disabling their account, saving, then re-enabling their account, and re-saving. Is this the recommended method? It surprises me that something in the system tells users to ask the admin to do something that is no documented for the admin, or even hinted at in the adminstrator options.
Am I doing this correctly? Is there a better way?
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- Senior Member
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The 2 login issues that seem to occur most often are:
1. They have forgotten their password. In this case, instruct them to go to the sign in page, enter their user name and then click on the "Forgot your password?" link. They will be asked to enter their membership number and confirmation date. Then they will be able to reset their password.
2. They have forgotten their user name. Here is where you will need to help them. Go to your administrator page and look under "Registered Users" for their user name. Give the user this information and instruct them with regard to number 1 above, if necessary.
1. They have forgotten their password. In this case, instruct them to go to the sign in page, enter their user name and then click on the "Forgot your password?" link. They will be asked to enter their membership number and confirmation date. Then they will be able to reset their password.
2. They have forgotten their user name. Here is where you will need to help them. Go to your administrator page and look under "Registered Users" for their user name. Give the user this information and instruct them with regard to number 1 above, if necessary.
- bhofmann
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- Senior Member
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One of my annual duties in our stake is to publish a printed stake directory. Every year I have included a reference page at the end of the directory which contains instructions for accessing the LUWS. These instructions are in the attached file, in case they might be of use to someone.
It's nice to be able to point people in the stake to this information when they ask how to get on the LUWS or ask to have their password reset.
It's nice to be able to point people in the stake to this information when they ask how to get on the LUWS or ask to have their password reset.
- bhofmann
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Thanks for all the help
I think that simple sheet of instructions is great, and I'll consider giving it out to many a person.
- chrissv
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It's even easier...
My wife forgot her login ID, and the Ward clerk couldn't help her. On a lark, she went to the new sign up page, entered in her membership number (from the clerk), and it said, "Oh, you are already registerred as XYZZY" where XYZZY was what she had used to sign up last time. So the system appears to be able to tell you your forgotten ID if you have the right signup information.
-- Steven
-- Steven
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- thedqs
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