check won't transmit

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gpetersen-p40
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Posts: 30
Joined: Mon Oct 22, 2007 9:47 pm
Location: Sacramento, California, USA

check won't transmit

#1

Post by gpetersen-p40 »

Before I call support tomorrow I thought I would ask if anyone has ever had a problem with a check that won't transmit. This check was written on August 23, 2009. There have been many "send and receives" done since then. Every time the clerk logs off, the screen displays an error message stating the check has not been transmitted. I double checked all of the data fields and they are filled out correctly. I thought it might be an indexing problem so I did a restore from a backup. But the problem still exists. Any ideas?
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#2

Post by russellhltn »

I'd call clerk support. They may need to change something in your database.
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lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

#3

Post by lajackson »

gpetersen wrote:I double checked all of the data fields and they are filled out correctly.
I agree with Russell. If the check printed and the Ok box was clicked, I think CHQ will have to solve this one.
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aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#4

Post by aebrown »

I've had this exact problem before. Indeed, it did require the help of Clerk Support.

I had to do two transmissions in rapid order (one to set a flag, the next to send the database to CHQ). Then they did some work and 24 hours later I did another transmission and that downloaded a script that fixed the database. Thereafter all transmissions worked perfectly.
slmsz20
Member
Posts: 67
Joined: Sun Jul 06, 2008 2:00 pm
Location: United States, Utah, Logan

#5

Post by slmsz20 »

If support services says they received the check and after your next send/receive you still get the error, just go into the reconciliation for that month and clear the check on the expenses tab. One of my wards had this problem and nothing from support services did anything to fix it, clearing it on the reconciliation fixed the problem (make sure the check appears on your financial statement).
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mfmohlma
Senior Member
Posts: 854
Joined: Thu Feb 28, 2008 5:45 pm
Location: Hillsboro, OR

#6

Post by mfmohlma »

I had this issue last night. When I called clerk support this morning, the analyst informed me that this is currently a known problem and that my checks were actually transmitted. They are working on getting this fixed.
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