check won't transmit
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- New Member
- Posts: 30
- Joined: Mon Oct 22, 2007 9:47 pm
- Location: Sacramento, California, USA
check won't transmit
Before I call support tomorrow I thought I would ask if anyone has ever had a problem with a check that won't transmit. This check was written on August 23, 2009. There have been many "send and receives" done since then. Every time the clerk logs off, the screen displays an error message stating the check has not been transmitted. I double checked all of the data fields and they are filled out correctly. I thought it might be an indexing problem so I did a restore from a backup. But the problem still exists. Any ideas?
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- Community Administrator
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I'd call clerk support. They may need to change something in your database.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
I've had this exact problem before. Indeed, it did require the help of Clerk Support.
I had to do two transmissions in rapid order (one to set a flag, the next to send the database to CHQ). Then they did some work and 24 hours later I did another transmission and that downloaded a script that fixed the database. Thereafter all transmissions worked perfectly.
I had to do two transmissions in rapid order (one to set a flag, the next to send the database to CHQ). Then they did some work and 24 hours later I did another transmission and that downloaded a script that fixed the database. Thereafter all transmissions worked perfectly.
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- Member
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- Joined: Sun Jul 06, 2008 2:00 pm
- Location: United States, Utah, Logan
If support services says they received the check and after your next send/receive you still get the error, just go into the reconciliation for that month and clear the check on the expenses tab. One of my wards had this problem and nothing from support services did anything to fix it, clearing it on the reconciliation fixed the problem (make sure the check appears on your financial statement).
- mfmohlma
- Senior Member
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- Location: Hillsboro, OR