Confidential Reports & Forms missing from MLS

Discussions around the setup, operation, replacement, and disposal of clerk computers, not to include using MLS
lorraine1950
Member
Posts: 93
Joined: Mon Jul 28, 2008 4:22 pm
Location: Show Low Arizona Stake, Lone Pine Ward

Confidential Reports & Forms missing from MLS

#1

Post by lorraine1950 »

I'm the Stake Asst. Clerk for Technology, that's a humorus story for another time. Anyway, one of our Wards reported that they no longer have the "Confidential Reports and Forms" in their Other Resources section of MLS.
I'm writing this from their machine, and they are right, it's gone.
I searched C:\program files\...MLS\history.txt and found that Confid. Rep. & Forms appeared at login up to 8/16/09, a Sunday, Then it doesn't appear any more.
I have no idea where it went or why, let alone how to get it back.
Any ideas??
BTW, I also used their ward's machine to send a message to CHQ membership support with this same issue, asking for help. Don't know if that's you, or someone else, but thought two heads better than one.
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#2

Post by russellhltn »

I'm sure our award-winning Alan will have a better idea, but my first though is what login are you using into MLS? I'm sure it won't show until you have enough rights.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jbh001
Senior Member
Posts: 856
Joined: Thu Mar 13, 2008 6:17 pm
Location: Las Vegas, NV

#3

Post by jbh001 »

And are the reports still missing after a clean install of the latest version of MLS?
User avatar
aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#4

Post by aebrown »

The Confidential Reports and Forms feature is a plug-in module, so that could be a factor in its disappearance. But I would just echo what jbh001 said -- a full installation would be the first thing I would try.
birdld-p40
New Member
Posts: 33
Joined: Fri Nov 02, 2007 10:06 am

#5

Post by birdld-p40 »

RussellHltn wrote:I'm sure our award-winning Alan will have a better idea, but my first though is what login are you using into MLS? I'm sure it won't show until you have enough rights.
I agree that it most likely is dealing with someone signing-in to MLS that does not have the proper rights. Try another user.
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#6

Post by russellhltn »

birdld wrote:I agree that it most likely is dealing with someone signing-in to MLS that does not have the proper rights. Try another user.
Off hand, do you know the access level required? Does it required Administrator, or is Membership enough? (I really need to get my support system back up.)
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
User avatar
mkmurray
Senior Member
Posts: 3266
Joined: Tue Jan 23, 2007 9:56 pm
Location: Utah
Contact:

#7

Post by mkmurray »

RussellHltn wrote:Off hand, do you know the access level required? Does it required Administrator, or is Membership enough? (I really need to get my support system back up.)
Membership rights are sufficient.
lorraine1950
Member
Posts: 93
Joined: Mon Jul 28, 2008 4:22 pm
Location: Show Low Arizona Stake, Lone Pine Ward

#8

Post by lorraine1950 »

Access rights is not the problem. Everyone who's looked for the reports is an Administrator, either Ward or Stake level.
BTW, my response from MLS Membership at CHQ was less than helpful. They apparently misunderstood my query and thought I was referring to some reports that had been saved by the ward. The problem is that the whole confidential reports section is gone.
I was hoping for an easier way than to reinstall MLS. Especially since I don't know how to do that. Can you walk me through it?
User avatar
aebrown
Community Administrator
Posts: 15153
Joined: Tue Nov 27, 2007 8:48 pm
Location: Draper, Utah

#9

Post by aebrown »

E&LDow wrote:Access rights is not the problem. Everyone who's looked for the reports is an Administrator, either Ward or Stake level.
I was hoping for an easier way than to reinstall MLS. Especially since I don't know how to do that. Can you walk me through it?
The instructions are in the wiki at MLS installation and repair, under Basic Installation. Note that someone with the password to mls.lds.org will have to do the download (the stake technology specialist or stake clerk should have this).
atticusewig
Member
Posts: 308
Joined: Fri Jan 19, 2007 9:48 am

More Iffy repair method

#10

Post by atticusewig »

You should follow Alan Brown's recommendation.
You really should...

But you mentioned you wanted to know if an easier way
may exist, and it might.

You have to find a copy of MLS with the Confidential Forms
intact - which means getting on a computer from another
ward in the Stake.

You basically go into their MLS directory, find a subdirectory
called mods(it might be a sub-sub directory), and one of the files in there has a name that sounds like confidential forms. I don't have a home-version
of MLS, so I can't give you the exact name. Or you can
copy the whole directory just be sure.
So with this file or directory now copied on your flash drive,
you go to your ward computer's MLS directory, and copy the
flash drive's version of the file or directory over your own.

This should fix your probably in 88.8 % of your cases (you're basically
reinstalling "part" of mls), but if not, the full re-install is always
an option.

- Atticus Ewig
Post Reply

Return to “Clerk Computers”