Can't log in to MLS

Discussions around using and interfacing with the Church MLS program.
shawnbremner-p40
New Member
Posts: 1
Joined: Sun Nov 16, 2008 12:27 pm
Location: Ontario, Canada

Can't log in to MLS

#1

Post by shawnbremner-p40 »

Here's the message I'm getting:

"The following error occurred while accessing the database attempting to verify the user and password.

com.pointbase.me.jdbc.jdbcSQLException: Wrong cipher or version

This is a serious problem that will prevent you from logging in.

[Ljava.long.Object; @84f566 has tried unsuccessfully to restore your database. You will need to restore your database from a backup copy before you can proceed."

I have already tried the solution for "Lost or corrupted user name list in MLS" here:Any ideas???

Shawn B
Stake Clerk
Oshawa, ON
techgy
Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

#2

Post by techgy »

shawnbremner wrote:Here's the message I'm getting:

"The following error occurred while accessing the database attempting to verify the user and password.

com.pointbase.me.jdbc.jdbcSQLException: Wrong cipher or version

This is a serious problem that will prevent you from logging in.

[Ljava.long.Object; @84f566 has tried unsuccessfully to restore your database. You will need to restore your database from a backup copy before you can proceed."

I have already tried the solution for "Lost or corrupted user name list in MLS" here:
http://www.lds.org/ldsorg/v/index.jsp?v ... 00176f620a____

Any ideas???

Shawn B
Stake Clerk
Oshawa, ON
Shawn,

If you have a reliable backup, I would suggest that you remove the MLS software completely by doing an un-install. Then reboot and re-install the mls program. If you still have problems, I'd suggest that you contact your Stake Technical Specialist and have him assist. It may require a phone call to the Clerks Support Desk in SLC to resolve this.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

#3

Post by russellhltn »

I couldn't follow the link to see exactly what you were supposed to try. I do know that MLS keeps some internal backups and that you can probably fix it by renaming the current database and copying back an older version. For some reason, the most recent backup may be also corrupted. You may have to keep trying different versions until you find the un-corrupted one. Naturally, you shouldn't restore an internal backup that's older then your own manual backup.

If you can't find one, then you're probably looking at restore from a backup you've made.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
techgy
Community Moderators
Posts: 3183
Joined: Sun Jan 13, 2008 6:48 pm
Location: California

#4

Post by techgy »

RussellHltn wrote:I couldn't follow the link to see exactly what you were supposed to try.

The URL that Shawn was referencing is: Click HERE
edwinberkmaydana
New Member
Posts: 1
Joined: Sun Mar 20, 2016 9:49 am

Re: Can't log in to MLS

#5

Post by edwinberkmaydana »

no puedo ingresar a MLS del barrio Brasil Cod. 259411 ESTACA LITORAL 2004747
hoy quisimos ingresar los donativos y el sistema no reconoció el passbor del secretario de estaca ni el mio secretario del barrio como soluciono este problema
federicohabla16
New Member
Posts: 3
Joined: Sat Oct 15, 2016 11:59 pm

Re: Can't log in to MLS

#6

Post by federicohabla16 »

Can't log in, what should I do? The usernames were deleted, and I can't do the clerk duty stuff because of it.
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't log in to MLS

#7

Post by russellhltn »

federicohabla16 wrote:Can't log in, what should I do? The usernames were deleted, and I can't do the clerk duty stuff because of it.
Try this: Lost user names (MLS).
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
enomichael
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Posts: 4
Joined: Fri Apr 27, 2018 8:46 am

Re: Can't log in to MLS

#8

Post by enomichael »

i have the same error
russellhltn
Community Administrator
Posts: 34418
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't log in to MLS

#9

Post by russellhltn »

enomichael wrote:i have the same error
Did you try the fix in the post above yours?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
bellraymondmackean1
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Posts: 1
Joined: Sun Dec 10, 2017 5:05 am

Re: Can't log in to MLS

#10

Post by bellraymondmackean1 »

I have recently received a new computer for the ward, and when trying to install the new MLS system, seem to have locked myself out of it. I can get myself into the old MLS on the old computer though. I seemed to have locked myself out. What should I do? Uninstall and reinstall?

Many thanks, Raymond Bell (Edinburgh Ward Clerk)
Locked

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