One of my ward's financial clerks has advised me a donation batch created in July doesn't exist in his MLS files. The donation is recorded on his CUFS. I suspect a restore was done shortly after that batch was created, but the backup used was not current and did not include that batch.
I would think he could just re-enter the batch (as well as any other transaction that may also be missing) and notify HQ of the problem so they know not to expect additional money from that batch.
Has anyone gone through this process, and if so, am I on the right track? Is there any way I can force MLS to use the same batch number as the original?
Missing Donation Batch in MLS
-
- New Member
- Posts: 30
- Joined: Mon Oct 22, 2007 9:47 pm
- Location: Sacramento, California, USA
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
gpetersen wrote:One of my ward's financial clerks has advised me a donation batch created in July doesn't exist in his MLS files. The donation is recorded on his CUFS. I suspect a restore was done shortly after that batch was created, but the backup used was not current and did not include that batch.
I would think he could just re-enter the batch (as well as any other transaction that may also be missing) and notify HQ of the problem so they know not to expect additional money from that batch.
Has anyone gone through this process, and if so, am I on the right track? Is there any way I can force MLS to use the same batch number as the original?
You're probably correct in your suspicion of the cause of the problem, and exactly right about the procedure to correct it. You should be able to enter the batch exactly as was done the first time. If a database backup restore is the cause of the problem, it is certainly possible that other transactions are missing, so they should look carefully for those. And it is prudent to call CHQ to let them know about the batch.
I know of no way to force MLS to use the same batch number, but it is the date that really matters, so I wouldn't worry about that detail (which is not part of the audit instructions, so it won't matter at all).
-
- Community Administrator
- Posts: 34487
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
It may be prudent to call, but if I'm not mistaken it's required to notify. Correct?Alan_Brown wrote:And it is prudent to call CHQ to let them know about the batch.
(That is if you want to avoid minor problems like a overdrawn local account. )
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Community Moderators
- Posts: 11475
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
You should call, especially if you have a local deposit account. If you are on deposit concentration, it is also helpful to call. CHQ will sometimes notice the duplicate deposit, but I would not depend on them discovering it first.RussellHltn wrote:It may be prudent to call, but if I'm not mistaken it's required to notify. Correct?
- aebrown
- Community Administrator
- Posts: 15153
- Joined: Tue Nov 27, 2007 8:48 pm
- Location: Draper, Utah
RussellHltn wrote:It may be prudent to call, but if I'm not mistaken it's required to notify. Correct?
I'll be careful in the future not to use any understatement around a bunch of clerks . For many people, "prudence" is sufficient to move them to action, but I guess not with extremely literal clerks.
-
- Community Administrator
- Posts: 34487
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Hey, that's what I'm here for.
In the same vein, I guess "required" is just a bit strong, but I didn't want others to get the impression that the step was somehow optional.
In the same vein, I guess "required" is just a bit strong, but I didn't want others to get the impression that the step was somehow optional.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.