Online donations not working
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- New Member
- Posts: 3
- Joined: Fri Jul 21, 2017 11:09 am
Online donations not working
Online donations is only allowing me and my family to view previous donations. Method to add donations missing.
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- Community Administrator
- Posts: 34499
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Online donations not working
Did you move? On-line donations are only available in some countries.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 3
- Joined: Fri Jul 21, 2017 11:09 am
Re: Online donations not working
Aha! We live in England and it is my daughter visiting from US having problems. I’ll check in to that. Thank you!
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- Community Moderators
- Posts: 11477
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: Online donations not working
If her membership record has not moved, she should still be able to donate as usual. If her membership record moves, perhaps because she will be there for a while, she should contact the Donations department, and they will be able to set her account so that she can still donate, but she must still be using a U.S. banking account to do it.
Also, make sure she is hitting the U.S. church site, and not the British one.
Also, make sure she is hitting the U.S. church site, and not the British one.
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- New Member
- Posts: 3
- Joined: Fri Jul 21, 2017 11:09 am
Re: Online donations not working
Thank you!