not accpeting membership number
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- New Member
- Posts: 2
- Joined: Fri Dec 01, 2017 1:34 pm
not accpeting membership number
My 13yr old daughter tried to open her own LDS account. Everytime we try to set up her membership number with her account it says she already has am account with that membership number. When we take the steps to find her account and potentially other username by searching her membership number it tells us either the information is incorrect or there is another account already attached to that number. Please help!
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- Community Administrator
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Re: not accpeting membership number
Where did you get her MRN from? If it's written down, it may be wrong.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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- Joined: Fri Dec 01, 2017 1:34 pm
Re: not accpeting membership number
my husband is also the ward clerk and it is both correct on her recommend and on records. we have compared them many times and it is correct but not being accepted.
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- Church Employee
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- Location: South Jordan, UT, USA
Re: not accpeting membership number
I just sent you her username via PM.
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- New Member
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Re: not accpeting membership number
I am trying to put my mrn number on my profile but it wont let me ?
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- New Member
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- Joined: Fri Dec 08, 2017 10:50 am
Re: not accpeting membership number
I am trying to add my membership number to my account and it is saying it is invalid. I t is correct. What am I doing wrong?
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- New Member
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- Joined: Fri Dec 08, 2017 1:21 pm
Re: not accpeting membership number
same problem. Only the cell number entry brings up a box that says the number is being used on another account. ???
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- New Member
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Re: not accpeting membership number
Is there someone there I can call or chat???
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- Community Administrator
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- Joined: Sat Jan 20, 2007 2:53 pm
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Re: not accpeting membership number
This forum is for user-to-user help. The official support pages for LDS Account issues can be found here:
https://ldsaccount.lds.org/help/showAllQuestions
Click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official LDS Account support personnel to help you.
https://ldsaccount.lds.org/help/showAllQuestions
Click on the "I didn't find an answer to my question." link at the bottom of the page and then select "Additional Support Options". You will see a form to enter information to allow the official LDS Account support personnel to help you.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.