Fixing messed-up ward header file?

[faziow]

A couple years ago, my ward was moved from one stake to another when a new stake was formed in our area. Ever since then, members of my ward have experienced weird account glitches. For example, after the transition, the directories of both my old and new stakes were visible to my account.

Recently, I was released from a stake level calling. The next time I synced my LDS Tools app, I wound up only being able to see our old stake. Checking the directory on LDS.org confirmed that it was affecting my account in general and wasn't just an app issue. After asking around at church, I discovered that I wasn't the only one with this problem; several other ward members were also "stuck" in the other stake.

My ward and stake membership clerks had no idea how to address the issue. Our general ward clerk had apparently dug into it enough to learn that something had gotten messed up with our ward's header files (or something like that) during the stake transition and that this was the source of the issues members had been seeing. He hadn't been able to pursue that further to a resolution, though, and so it remains unresolved.

Does anyone know how to address this issue once and for all? It seems to be beyond the capabilities of the usual support channels. Help!!

[faziow]

Nobody has any ideas? Not even hints on who to contact?

[eblood66]

About the only thing you can do is contact the global service center and have them open an issue for the engineers to take a look.