LDS account Hijacked?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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christopherkerns
New Member
Posts: 1
Joined: Tue Oct 24, 2017 12:43 pm

LDS account Hijacked?

#1

Post by christopherkerns »

Hello Brothers and Sisters,
I was hoping that someone could help us. My wife's LDS account password has been changed by someone else!?! She received a notification email but since she didn't change it, she cannot fix it. Is there any tech support contacts that can remedy this? Any assistance or advice would be greatly appreciated. Thank you

Respectfully,

Brother Kerns
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS account Hijacked?

#2

Post by russellhltn »

If you go to the sign-in screen, there's a "forgot password" link. Use that to reset the account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
Posts: 11460
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: LDS account Hijacked?

#3

Post by lajackson »

She might also try signing in with her old password. There have been false emails in the past where the password was not actually changed.
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