Hello Brothers and Sisters,
I was hoping that someone could help us. My wife's LDS account password has been changed by someone else!?! She received a notification email but since she didn't change it, she cannot fix it. Is there any tech support contacts that can remedy this? Any assistance or advice would be greatly appreciated. Thank you
Respectfully,
Brother Kerns
LDS account Hijacked?
-
- Community Administrator
- Posts: 34513
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: LDS account Hijacked?
If you go to the sign-in screen, there's a "forgot password" link. Use that to reset the account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- Community Moderators
- Posts: 11482
- Joined: Mon Mar 17, 2008 10:27 pm
- Location: US
Re: LDS account Hijacked?
She might also try signing in with her old password. There have been false emails in the past where the password was not actually changed.