Can't add MRN
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- New Member
- Posts: 1
- Joined: Tue Sep 12, 2017 1:19 pm
Can't add MRN
I try to put in my membership number and it states that there is already an account created. I cannot get to my ward directory without that number. How can I reset my account or allow my membership number to be entered and saved without it saying I already exist?
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- Community Administrator
- Posts: 34417
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Can't add MRN
Odds are you created an account for something else - perhaps FamilySearch and forgot about it. At the login screen use the "Forgot username" link and pick the "MRN" recovery option. That will tell you what the name of the account is that has your MRN. If you don't remember the password, you can reset it as well with a similar procedure.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.