All my data was lost for password change

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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lopezestrada
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Joined: Sun Sep 10, 2017 10:35 am

All my data was lost for password change

#1

Post by lopezestrada »

I recently tried to sign in but the the password said to be incorrect, so I clicked on "Forget password" and reset it. I thought everything was Ok, but when I went to the Home Page i could see all was blank and in recent persons was only me. I check my Tree and I am the only person.

What happened? What abput all my research of years and years? should I rebuild it again?

Please help! :oops:
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sbradshaw
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Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
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Re: All my data was lost for password change

#2

Post by sbradshaw »

Do you have more than one LDS Account? Chances are you filled in your tree with one account, but the last time you logged in you were using a different account.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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