Account
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- Community Administrator
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Re: Account
It's either zero or one. The system will not allow more than one account to have a given MRN.
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So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: Account
But why When I correct my cell number it tells me that my number is already associated with another account.
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- Community Moderators
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Re: Account
It is possible the message is referring to your cell number as already being associated with another account.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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- Community Administrator
- Posts: 34418
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Account
At the login screen, I'd suggest using the "Forgot Username" link and use the "Mobile phone number" as the method of recovery to find out what account using your number.geovany123 wrote:But why When I correct my cell number it tells me that my number is already associated with another account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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Re: Account
I am having the same issue. We recently moved and have gotten new cell phone numbers. When I tried to update my contact information so lds.org/lds tools had my correct contact info, I get the error that my phone number is associated with another account. I obviously don't know the person who had this cell phone number before me, so not sure how I can remedy the situation and be able to update my number.
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- Community Moderators
- Posts: 9858
- Joined: Mon Mar 17, 2008 12:30 am
- Location: USA, TX
Re: Account
Have your ward clerk contact the GSC on your behalf to see if they can make the change.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?