error reseting password

[Banele]

Good day

Please advise as a member has asked that i reset their password for them and i have not been able to do as so as the ward clerk.

The reset password page take takes me to the "New Password page" but after a long while with the new password entered in i get a message that states that there were some technological difficulties with resetting the password.

Regards

[phyer49]

I received an email a few weeks ago telling me it was time to reset my passwork, so I did and it was working fine, but on other computers I couldn't get in. I went to the Riverton Family History Building today and a volunteer helped me and thought we had reset it, but now I get home and I can't get in and can't get any help from where it tells me to go. Please help

[jdlessley]

If the new password worked on another computer then clearing your browser history may help on your computer at home. In another thread a user was successful in using a reset password only after clearing their browser history.