Problem with my daughters MRN/Username

LDS Account is the primary user account (user name and password) for accessing online Church resources. This forum is a space to discuss all things related to LDS Account (registration, account recovery, user experience, vulnerabilities, etc.).
StevenJPoor
New Member
Posts: 1
Joined: Mon Aug 21, 2017 7:34 pm

Problem with my daughters MRN/Username

Postby StevenJPoor » Mon Aug 21, 2017 7:36 pm

My daughter set up her own sign in, and has used it.

Suddenly today, it is not working, and we've attempted to reset her password, however the info the system is showing us is not tying to her account at all. It has someone else's email address and phone number displayed.

We reached out to support, and it stated it would take 3-5 days - regrettably, we are attempting to enroll her for Pathways, and this timeline is far shorter. Is there any way to expedite this?

scgallafent
Church Employee
Church Employee
Posts: 1289
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Problem with my daughters MRN/Username

Postby scgallafent » Tue Aug 22, 2017 10:23 am

Use the option to recover her username using her MRN: https://ldsaccount.lds.org/recovery?type=username. Once you have verified you are using the correct account, you can then try resetting her password.


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