Good day,
I am a member in Cape Town, South Africa. I recently changed phones and downloaded the LDS tools account again...However, whenever I try and log in...it says the following, "LDS Tools is only available for use by members of The Church of Jesus Christ of Latter-day Saints. If you are a Church member, please update your membership status on your LDS Account, and then sign in to LDS Tools again." There is then a 'cancel' and 'update LDS account' option...
When I go to the 'update' option, there is nothing to update...My info is EXACTLY the same.
I would sincerely appreciate assistance in this matter.
Thank you very much!!!
LDS TOOLS
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- Community Administrator
- Posts: 34499
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: LDS TOOLS
Go to ldsaccount.lds.org and verify that your Membership Record Number (MRN) is on your account. The message you're getting suggests it's not.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
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- Joined: Fri Aug 18, 2017 2:37 am
Re: LDS TOOLS
Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.
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- Community Administrator
- Posts: 34499
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: LDS TOOLS
Odds are you have another account you've forgotten about. At the log in screen, use the "forgot username" link and use the MRN/Birthdate option to recover that username. Then you'll be given a chance to reset your password.ronelnortje wrote:Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 4
- Joined: Fri Aug 18, 2017 2:37 am
Re: LDS TOOLS
Thank you...I will give it a try.
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- New Member
- Posts: 4
- Joined: Fri Aug 18, 2017 2:37 am
Re: LDS TOOLS
It worked!!!! You are a genius!!!!
Thank you thank you!!!!
Thank you thank you!!!!