User Name Not Recognized on FamilySearch
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- New Member
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User Name Not Recognized on FamilySearch
I signed up and verified. When i sign in it says "not a registered user" THEN I ask it to tell me my user name and it GIVES ME THE EXACT NAME I JUST TRIED TO SIGN IN WITH! So then i try and recover the password... but when I enter the USERNAME IT JUST GAVE ME, IT SAYS THAT IT IS NOT A REGISTERED USER. This is beyond frustrating. I dont understand how... but it let me sign into this forum... which makes NO SENSE. what the heck is going on?
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- New Member
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- Joined: Sun Aug 06, 2017 12:37 pm
Re: User Name Not Recognized on FamilySearch
Sorry for all the caps. I was totally frustrated at the time.
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- New Member
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- Joined: Sun Aug 06, 2017 1:45 pm
Re: User Name Not Recognized on FamilySearch
I have exactly the same problem and have been round the user name recovery thing twice. very frustrating!
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- New Member
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Re: User Name Not Recognized on FamilySearch
I am in the same boat and am spinning around in the same circles.
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- New Member
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Re: User Name Not Recognized on FamilySearch
Same here! Going in circles!
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- New Member
- Posts: 1
- Joined: Sun Aug 06, 2017 9:00 pm
Re: User Name Not Recognized on FamilySearch
Same. I wonder if there's some sort of glitch in Family Search, since it's happening to all of us on the same day?
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- Community Moderators
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Re: User Name Not Recognized on FamilySearch
There have been server issues at intervals all week long with the SSO servers. At best I can tell you to try again. I experienced temporary sign on problems at least three times but waited the longest of 30 minutes before being successful. The shortest was but a minute or two.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?