User Name Not Recognized on FamilySearch

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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rajahbeetle
New Member
Posts: 2
Joined: Sun Aug 06, 2017 12:37 pm

User Name Not Recognized on FamilySearch

#1

Post by rajahbeetle »

I signed up and verified. When i sign in it says "not a registered user" THEN I ask it to tell me my user name and it GIVES ME THE EXACT NAME I JUST TRIED TO SIGN IN WITH! So then i try and recover the password... but when I enter the USERNAME IT JUST GAVE ME, IT SAYS THAT IT IS NOT A REGISTERED USER. This is beyond frustrating. I dont understand how... but it let me sign into this forum... which makes NO SENSE. what the heck is going on?
rajahbeetle
New Member
Posts: 2
Joined: Sun Aug 06, 2017 12:37 pm

Re: User Name Not Recognized on FamilySearch

#2

Post by rajahbeetle »

Sorry for all the caps. I was totally frustrated at the time.
thelucyshow
New Member
Posts: 1
Joined: Sun Aug 06, 2017 1:45 pm

Re: User Name Not Recognized on FamilySearch

#3

Post by thelucyshow »

I have exactly the same problem and have been round the user name recovery thing twice. very frustrating!
mjjacobus
New Member
Posts: 2
Joined: Sun Aug 06, 2017 1:51 pm

Re: User Name Not Recognized on FamilySearch

#4

Post by mjjacobus »

I am in the same boat and am spinning around in the same circles.
paula123u
New Member
Posts: 2
Joined: Sun Aug 06, 2017 4:13 pm

Re: User Name Not Recognized on FamilySearch

#5

Post by paula123u »

Same here! Going in circles!
lfloodeen
New Member
Posts: 1
Joined: Sun Aug 06, 2017 9:00 pm

Re: User Name Not Recognized on FamilySearch

#6

Post by lfloodeen »

Same. I wonder if there's some sort of glitch in Family Search, since it's happening to all of us on the same day?
jdlessley
Community Moderators
Posts: 9858
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: User Name Not Recognized on FamilySearch

#7

Post by jdlessley »

There have been server issues at intervals all week long with the SSO servers. At best I can tell you to try again. I experienced temporary sign on problems at least three times but waited the longest of 30 minutes before being successful. The shortest was but a minute or two.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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