Can't log into lds tools
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Can't log into lds tools
I can't get past the login page of lds tools
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Re: Can't log into lds tools
What error message are you getting? Did you have an active account before you were unable to log in?mspat_99 wrote:I can't get past the login page of lds tools
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
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Re: Can't log into lds tools
You need to add your membership number to your account (if this is the account you are using for LDS Tools).
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Re: Can't log into lds tools
I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.
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Re: Can't log into lds tools
Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?colettemeek wrote:I'm having the same problem. I can log in here but LDS tools says "sign in failed, check your username and password" despite my having had the correct password and username and changing it on LDS.org just to be sure. Also cannot log into LDS.org elsewhere with old or new password, just says various errors messages. I have a member number and have had an LDS account for at least 10 years.
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Re: Can't log into lds tools
Today was particularly challenging. Even our clerks trying to use LCR were not able to sign in for most of the day. I think the bottleneck may have been with the sign on validation, wherever that takes place. I had trouble with LCR, this Forum, and most other places where SSO is used.jonesrk wrote:Today I was seeing issues with the Tools services being down. Does it work now that we aren't in the big Sunday rush?
At midday, I also got the out of service page frequently, which rarely means out of service, but rather that the site is busy at the moment. And many of our auditors were not able to complete their audits today.
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Re: Can't log into lds tools
Not to mention a flood of complaints about trying to access FamilySearch.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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Re: Can't log into lds tools
I cannot access LDS tools on my Samsung S4. I've always been able to before until a couple months ago. I can log in here on my desktop using the same user/pass I've always had, but LDS tools says "sign in failed, check your username and password". I've had a membership number added for some time and have had an LDS account since they were available.
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Re: Can't log into lds tools
Have you upgraded to Android 5? I think that is as far as I was able to go on the S4. It was not automatic and did not come over the air. I had to specifically go get it.deltalima wrote:I cannot access LDS tools on my Samsung S4.
Tools was working for me still a month or so ago when I traded out my S4. But I had manually upgraded to Android 5.