LDS Account says my info is wrong

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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kahley1999
New Member
Posts: 1
Joined: Wed Jul 05, 2017 3:39 pm

LDS Account says my info is wrong

#1

Post by kahley1999 »

I am trying to add my membership number to my LDS account. I had originally set it up without it because I didn't know it. Every time I go to add my membership number it says that either my member number or birthdate are incorrect and won't let me add it. Neither my number nor date of birth are incorrect. Any thoughts?
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russellhltn
Community Administrator
Posts: 34490
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Account says my info is wrong

#2

Post by russellhltn »

The usual error message is that it's either incorrect, or the MRN is already in use in another account. I'd suggest using the "forgot username" link on the login page and see if you can recover that forgotten account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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