Pin number

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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RachelG85
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Posts: 2
Joined: Tue Jun 28, 2016 8:58 pm

Pin number

#1

Post by RachelG85 »

How do I reset my pin number to access information, I created one and forgot the number!!
lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Pin number

#2

Post by lajackson »

RachelG85 wrote:How do I reset my pin number to access information, I created one and forgot the number!!
If you are talking about LDS Tools on a mobile device, you will have to uninstall it and install it again.

LDS Account does not use a pin.
RachelG85
New Member
Posts: 2
Joined: Tue Jun 28, 2016 8:58 pm

Re: Pin number

#3

Post by RachelG85 »

Ahh ok thank you. I actually had to start from the beginning and rest my password, but yes I meant the LDS tools hahaha
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kd7mha
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Posts: 294
Joined: Thu Mar 13, 2008 2:27 pm
Location: Logan, Utah

Re: Pin number

#4

Post by kd7mha »

you don't mention which os you are using
if you can't find the logout option, try pin numbers after about 5 tries you will automatically be logged out
you can then log back in and if desired (required for some callings) you can set a new pin
There are 11 types of people. Those who understand Gray Code and those that don't.
toblad
New Member
Posts: 1
Joined: Sun May 21, 2017 4:48 pm

Re: Pin number

#5

Post by toblad »

I have uninstalled the iOS app on an iPad. I still am not allowed to change my pin.
dennisfenimore
New Member
Posts: 2
Joined: Mon Jan 22, 2018 9:04 pm

Re: Pin number

#6

Post by dennisfenimore »

Suddenly member tools will not accept my pin. I tried this suggestion to enter the wrong pin five times and all that got me was a 30 second delay between each chance to have my pin rejected. I deleted the app and downloaded it new and installed it fresh. No change. I'm simply locked out.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Pin number

#7

Post by russellhltn »

dennisfenimore wrote:Suddenly member tools will not accept my pin.
Try the PIN you use to unlock the phone.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
philippkleinert
New Member
Posts: 1
Joined: Mon May 11, 2020 10:43 pm

Re: Pin number

#8

Post by philippkleinert »

Whoever in the church came up with the ideal that I always have to use my Smartphone pin for lds tools probably never care about Data safety. There is no way that I am going to Support this new Updated version
klricks
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Posts: 153
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Pin number

#9

Post by klricks »

philippkleinert wrote:Whoever in the church came up with the ideal that I always have to use my Smartphone pin for lds tools probably never care about Data safety. There is no way that I am going to Support this new Updated version
This is no longer an issue. After the latest update of MT 4.0.2, the device PIN is no longer required. An in app PIN or fingerprint is still required depending on calling as it was before in older versions 3.6.1.
Assistant Ward Clerk
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