downloading//cannot login

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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AlexScottGrunberg
New Member
Posts: 1
Joined: Sat May 20, 2017 11:07 pm

downloading//cannot login

#1

Post by AlexScottGrunberg »

I recieve a message

"downloading, this may take a couple of minutes, depending on your connection."

i cannot recieve the download nor can I login.

the all appears to be frozen without progress.

any ideas?
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russellhltn
Community Administrator
Posts: 34487
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: downloading//cannot login

#2

Post by russellhltn »

What are you trying to download?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
Community Moderators
Posts: 6259
Joined: Mon Sep 26, 2011 9:42 pm
Location: Utah
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Re: downloading//cannot login

#3

Post by sbradshaw »

Sounds like the LDS Tools app? You might try syncing later in the day or on a different day. Sometimes things get bogged down on Sunday mornings.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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