Clerk Computer Sophos update failing

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kai4785
New Member
Posts: 5
Joined: Tue Dec 02, 2014 10:10 pm

Clerk Computer Sophos update failing

#1

Post by kai4785 »

My clerk computer is a Dell Optiplex 7020, and new to our ward about a year before the Windows 10 roll out. Ever since the Windows 10 roll out, my Sophos Endpoint software has been failing to get updates. Every few minutes I get a windows notification pop up that shows a glaring red X. I've been passively hoping it would resolve itself. I think it's high time I get around to resolving this issue. I'll try global support during the week (if I can remember).
Attachments
Sophos showing update failed
Sophos showing update failed
sophos_update_failing.PNG (9.81 KiB) Viewed 781 times
Persistent red X in my status bar
Persistent red X in my status bar
sophos_red_x.PNG (2.45 KiB) Viewed 781 times
Popup every few minutes
Popup every few minutes
sophos_failed_popup.PNG (4.06 KiB) Viewed 781 times
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Biggles
Senior Member
Posts: 1608
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Clerk Computer Sophos update failing

#2

Post by Biggles »

You could try re-installing Sophos, but get your STS involved. It's part of his calling to try and resolve issues like this.
russellhltn
Community Administrator
Posts: 34422
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Clerk Computer Sophos update failing

#3

Post by russellhltn »

The failed updating points to a problem, but the firewall might be as simple as someone disabled it though the controls.
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